Kotak Mahindra Bank — Customer Care, Customer Satisfaction

Please find below the emails that I have been sending them for weeks now. It will portray the level of ignorance I have been facing:

Hi,

I am writing this mail to express my loss of faith in Kotak Securities. The complacency and lack of priority I have faced and still facing for the last 2 weeks are really saddening, I have been a customer for almost 2 years now and the one time I need assistance regarding my trading decision from my dealer I never end up hearing from him.

Additionally, 'Customer Care' keeps on forwarding my call from one person to another and ends up promising that I will receive a callback by the end of the day or the next day. It has happened 5 times. Today is the end of the second week and I still haven't got a callback.

I really expected better out of the team.

Regards,
Aritro

Hi,

There has been some miscommunication because my issue is not resolved. In fact, it hasn’t been addressed even.

Please look into the matter at the earliest because it is seriously becoming a concern for me. I had already sent a complaint but haven’t received any response yet.

Regards,
Aritro

Hi,

This is the third week running and as much as I appreciate the response from your team via mail, I still have not received any callback from my dealer. I have potentially traded off a few hundred rupees of profit due to this delay. Nonetheless, I am expecting a callback today at the earliest. Please make sure that I do!

Regards,
Aritro

Hi,

Nearing the end of the third week, and still haven't got a callback from my dealer!

Please let me know if I can expect a call at all because it is really getting pathetic.

Regards,
Aritro

Hi,

Please note that I have not been contacted by my dealer and my query is still unresolved. I fail to understand the miscommunication from your side as this is the second time this has happened.

This is the third week ending and still reluctantly hopelessly waiting for the callback. Great service!

Regards,
Aritro

[For grievance escalation]

Hi,

This is to inform you that I have been writing emails and contacting customer care for the last 3.5 weeks regarding my grievance for not getting a callback from my dealer. I have sent more than five emails and called multiple times across weeks with no satisfactory response.

This is the most pathetic experience! I am utterly disappointed!

I really have no words to describe this horrendous experience.

Regards,
Aritro

Please be the judge and tell me your inferences!