[Resolved]  Kotak Mahindra Bank — customer service (loan)

I would like to make you noticed that i have received call after 7:30pm, when i asked your advisor to callback tomorrow business hours than he became rude & hangup the call & immediately send sms & email about rejection of requirement without any reason.

It’s very disappointment that kotak bank is hiring these kind o[censored]nprofessional employees those who don’t have ethics & manners to speak with customers.

Above mentioned instance happened couple of times. Only reason i have a/c with kotak till coz my emi to hdfc bank to going from my kotak a/c. I don’t want to get in hassle to change the a/c. Once i will done with my hdfc loan i will definitely close the a/c.

Also i would like to share my experience with navpada branch, one of the staff was cery rude with elderly customer came to update aadhar card.

Past experience with customer service was also very pathetic & very disappointed, with no resolution.