Kotak Mahindra Bank — deduction of joining fee / annual fee on credit card

Address:

560075

I got a call from kotak mahindra bank for credit card, the sales executive told me that it is a free card and i wont be charged any joining fee or annual fee, even i told him that you guys make false promises and later these things are charged, but he assured me that it wont happen.

So i went ahead approved, in few days i received my credit card in a weeks time, after another week on 10th may 2018 i get a sms saying that "transaction of rs, 1399 has been made on kotak credit card on 10th may. On one assist".

I called up kotak mahindra band and they told me that they cant do anything and i need to reach out one assist,

I thought i should once check my credit card transactions online, to my surprise i see joining fee deducted on my credit card,

Hence i request you to refund the amount rs.1, 399/- charged for on assist and the joining fee 588.82 to my credit card account, immediately.

Thanks,
Tushar