Kotak Mahindra Bank — Demat account

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.kotak.com

I have a demat account in Kotak Mahindra Bank linked with Kotak Securities. I have bought 4 NCD's in the period Dec'2011 - Dec'2013 and around 2 months back I was wondering when and how can I encash those NCD. So I downloaded statement for same from my Kotak Securities account and here comes the biggest surprise - For the NCD with transaction number X9500/10 and date 12/12/2011 there was no exchange order number generated but the amount was deducted from my Kotak Bank account. Now I don't know where are Rs. 20000 lying for 5 years so I raised a SR with Kotak Securities and after deliberating for more than 2 weeks they said I need to check with demat bank account. So I raised SR (1-[protected]) with Kotak Mahindra Bank and it has been more than 2 months but I have not received any response on this from Kotak Bank even after repeated reminders/calls. Every time I call them they say they will get talk to branch and get back in 2 days but even after 2 months I still don't what happened to my hard-earned Rs. 20000. Very disappointed with Kotak Bank