Kotak Mahindra Bank — Email id updation

Address:

Hyderabad, Andhra Pradesh

I have a Home Loan Account with ING Vysya HL[protected] for past 6 years now changed to Kotak Mahindra IHL102614.

I am out of India and I have been trying to update my Email ID for the past 5 months. I have written about 30 mails, several calls and couriered mentioned documents to mentioned address twice.

Whenever I send a mail for updates a new customer care person replies to visit branch or send documents to some other new address.

i had a dedicated personal finance officer during ING Vysya and was connecting to them without any problem from any email id.

Below are few of the service Requests created just to update Email Id
SR#:1-[protected]
SR#:1-[protected]
SR#:1-[protected]
SR#:1-[protected]

I request Kotak Mahindra to update my Mail id as per the mentioned requests and mentioned documents sent to do the same