Kotak Mahindra Bank
Kotak Mahindra Bank Ltd
Customer satisfaction rating: 31%
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4210
COMPLAINTS
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Kotak Mahindra Bank Customer Care

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Address
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E)
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
494
down
332

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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31%
Complaints
4210
Pending
0
Resolved
1266
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Kotak Mahindra Bank Complaints & Reviews

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Stop harrasing the customers ! Receving 10-15 calls daily for credit card from various numbers. I have already enabled DND...
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I opened an account with Kotak Mahindra seeing their promotional ad claiming everything will be done online. Account was opened and I transferred money to the account. They froze my account after that citing name mismatch issues. There was no mismatch. The same name in my Aadhar was used.

I need them to close this account and refund my money. They are not ready for that. They are asking me to go to a physical branch which is far away and very difficult to approach in this pandemic. And it will be for another fraud. I don't have any hope. They could verify anything online.
Jul 26, 2021

Complaint Status

Kotak Mahindra Bank customer support has been notified about the posted complaint.
I haven't received any response from the concerned authorities yet
Aneez004's [Complaint's author] reply, Aug 8, 2021
I haven't received any response yet.
Any response on this?
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    Please find below the emails that I have been sending them for weeks now. It will portray the level of ignorance I have been...
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    I visited Preet Vihar Branch of Kotak Mahindra Bank on 17 July 2021, to open a Junior Account, from the start of entering...
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    Refund I'd amzn1:crow:z1UL6QRjTXeMEeEOIIUUZg

    Refund initiated by Amazon merchant
    On 26/06/2021
    br...
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    M made a payment on 25/07/21 threw kotak app upi payment of 4000 Rs to an upi address
    balance deducted bt no money transferred and no refund received plz process for my refund
    Ref no -UPI[protected]
    Jul 25, 2021

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    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      Dear sir the courier boy not delever the doc in my home and no any call for me. wrongly he say consignee address unlocable...
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      Dear team,
      I was having Kotak 811 saving account in your bank which was closed due to kyc not done on time limit....
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      We are charged foreclosure charges on working capital.

      We had approached Kotak Bank for enhancing of our working capital. But they did not take our request seriously. We kept giving reminders, but no response from our relationship manager (Ms. Seema Singh & her team).
      We even warned them that we are exploring other banks but still they did not respond.

      Finally different bank give us a better deal with the same collateral. Now instead of smoothly lettings us transfer our account, they are creating hurdles with foreclosure charges.

      In the first place, they themselves did not want to give enhancement, now we got enhancement with better interest rates they are creating hurdles & giving us stress.
      Jul 22, 2021

      Complaint Status

      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Aug 02, 2021
      Updated by avanivasa
      Still no action has been taken.
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        I opened my investment account through kotak bank mobile application. It then says that it requires a KYC to be done. I went...
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        From the past one year i am trying to Call the customer care of Kotak mahindra bank on their toll free number which never...
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        PAN CARD NO - ACBPY3775F
        Account no:- B1C0126738
        contact no: - [protected]
        This card is reflecting from...
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        Dear Sir/ Madam,

        I am drafting this mail due to I keep on harassing and abusing bank loan agents and managers...
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        I bought ASICS Men's Metaracer Tokyo Sunrise Red/Black Running Shoes-10 UK (45 EU) (11 US) (1011B075) from amazon on 24th...
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        I spoke to the guy told him I dnt have money, I have lost my job and I have a financial issue, the agent is saying he will send a team and a legal team to recover the due through goods from my place...what sort of behavior is this??
        Who gave you the right to do this?
        Jul 13, 2021

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        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          Dear Team,

          I want settlement of credit card no-[protected] please call me [protected] its quite urgent...
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          Dear Sir/Madam

          Due to COVID 19, have availed moratorium (March to August), have paid my March 2020 EMI, but...
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          [Resolved]

          My card number was [protected]. In year 2019 I have done settlement with kotak bank and done the payment . They had given me the settlement letter only on whatsapp. I have all the proof of payment but still m receiving the legal notices and abusing calls from kotak bank. Since m heart patient requesting kotak bank to pls check my account from year 2019 to know the details. They are forcing me to pay 65000 immediately. I am writing this content continuously to kotak bank also but they are not replying it
          Jul 13, 2021
          Complaint marked as Resolved 
          Jul 13, 2021

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          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            हमने इस बैंक का emi पेड़ कर दिया फिर भी ये मैसेज कर...
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