Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
Complaints 4824
Resolved
1326
Unresolved
3498
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manusankar
from Ernakulam, Kerala
Feb 26, 2023
Sep 25, 2023
This thread was updated on Sep 25, 2023
Report
Copy

I am maintaining two consumer durable loan in your bank. But the Emi for the month of February was bounced due to insufficient funds. I have paid it manually along with bouncing charge. But now kotak bank mobile banking showing 1297 rupees as closing balance and 0 rs as current balance. Why i cant withdraw my money?? What is closing balance and current balance. Please release my withheld amount. I am attaching the screenshot of the same. Kindly do the needful.
account details for your reference.
CD loan account number: CFB18021902
CFB17730187
+2 photos
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    @
    @abdul4549
    from Ghaziabad, Uttar Pradesh
    Feb 25, 2023
    Sep 25, 2023
    This thread was updated on Sep 25, 2023
    Resolved
    Report
    Copy
    Resolved

    Atm cw fees-dom charges

    Dear kotak mahindra bank,

    I have been using this account from last 2 years and my kotak account is CORPORATE EDGE SALARY ACCOUNT but now i have noticed that my account is keep deducting from rs.23.60, 24.00, 29.00 etc. on the daliy basis for the atm cw fees-dom. As per my knowledge there are 5 transctions are free in a month and i had withdrawl only 2 in january month and i had withdrawal rs.500 on 4th january 2023 and rs....
    +1 photos
    Helpful
    10 other people found this review helpful
    10 found this helpful
    Write a comment
    Report
    Copy
    K
    Kalpak v
    Feb 24, 2023
    Report
    Copy

    Address: Kotak Mahindra Bank vijayanagar branch banglore 560040 Karnataka
    Website: Kotak Mahindra Bank

    Hello Myself kalpak V kotak bank savings account holder. Inbetween from 23rd to 24th Feb 2023 .they have deducted 24rps 11 times as total 260rps. As atm cw fees and I have not at all used my debit card more than twice in this month how could they deduct it and if this happens in any emergency situation means what will be the effect of customers. what kind of service you people are providing this is absolutely not at all fair.plz kindly check the issue and solve it out money does not comes from tree ..we earn it honestly.. etc
    +1 photos
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Manusankar
      from Ernakulam, Kerala
      Feb 24, 2023
      Sep 25, 2023
      This thread was updated on Sep 25, 2023
      Report
      Copy

      I have maintaining two consumer durable loan account in kotak mahindra Bank. i have paid the amount manually through the app along with bouncing charge. But after that day bank have debited extra amount from my account. Today my friend transferred money to my kotak account, from that amount also you have charged money in the name of lien. disappointed with your service. why are you charging money back to back from my account. Please resolve my issue and close the lien. Attaching account details below for your reference.
      Loan account no: CFB18021902
      CFB17730187
      +2 photos
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      2 other people found this review helpful
      2 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pruthviraj Ganiga N
        from Bengaluru, Karnataka
        Feb 21, 2023
        Sep 25, 2023
        This thread was updated on Sep 25, 2023
        Report
        Copy

        Hello,

        My name is Pruthvi, from Bangalore.

        I have borrowed a loan from Kotak Bank and other banks as well.

        I have been paying regularly to all the loans until October 2022. But since then I have been facing financial issues.

        My situation gone worse and my financial problems exceeded to 30 lakhs.

        Hence I was unable to pay any loans or credit cards.

        Now received a Arbitration letter from Kotak bank, threatening they will seize all my belongings.

        I have paid almost 48 EMI's out of 60 total emi's to Kotak. But this kind of behavior really not fair.

        I have been updating all the collection agency associates as well regarding my problem, one of the field executive stated he'll get back to to with an settlement offer. But never returned.

        In-spite of being in touch with bankers they sent me a letter.

        Now I'm not in a possess to pay the loan. I'm trying to arrange and also my family members are trying to help me. I need a month or 2 to pay all.

        Please help me out.

        Thank you,
        Pruthviraj Ganiga N
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kartik22102000
          from Delhi, Delhi
          Feb 20, 2023
          Resolved
          Report
          Copy
          Resolved

          I had a ECS mandate with Just Dial and used ho pay my emi online thorough another account so as I cancelled the NACH through mobile banking app on 11th may 2021 but as per the customer care executive still just dial was able to hit my account 6 times so as charges of ₹ 6077.00 have been applied to my account. Which shows as balance hold-recoverable in the statements. When I produced the screenshots of the conformation of successfully removal of NACH from my account the customer care executive told me that they will write off the charges and after 15 days now they are saying that your charges have been removed and you wont be refunded any of the charges
          Feb 23, 2023
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pavan2023
            Feb 16, 2023
            Report
            Copy

            Please do remove from Phone number (+91 [protected]) from all your services. I receive calls and SMS about it and I don't want any such SMS or calls from Kptak Mahindra. Please do needful
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shekhar0yadav
              from Mumbai, Maharashtra
              Feb 15, 2023
              Resolved
              Report
              Copy
              Resolved

              Address: Noida

              Bank cut 3000 charge as no average amount maintenance charges in account but i have when opening account he said your account is zero balance account
              Feb 16, 2023
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Christina Fathimary
                Feb 7, 2023
                Report
                Copy

                Address: Bengaluru

                Dear sir/madam, kindlyblet me know why 9000 and odd rupees is deducted from my account without my knowledge.
                +1 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ashri1990
                  from Mumbai, Maharashtra
                  Feb 7, 2023
                  Apr 18, 2023
                  This thread was updated on Apr 18, 2023
                  Report
                  Copy

                  I bought an item from amazon but it didn't reach me and I went directly for return, and I paid through kotak bank credit card, but I reached kotak bank many times to cancel the EMI but they didn't let me. They say we can't do it. But if my EMI amount has gone back to their account then why won't my EMI get cancelled? This is what I need an answer to.
                  +9 photos
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  my query not solve
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Saif18208
                    Feb 7, 2023
                    Report
                    Copy

                    Hi,

                    Kotak bank charges 1179 rs as lien tbms charges. Without any prior notice..

                    Why this charges? If this is zero balance account..

                    Kindly request you please credit deducted amt to my account and also know reason of deduction..

                    06/02/2023User Lien31/12/2099
                    1, 179. 53INR
                    charge lien tbmsxelerate-tbms-[protected]

                    Account no [protected]

                    Regards,

                    Saif
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Manikantan BKR
                      Feb 6, 2023
                      Report
                      Copy

                      Home loan emi

                      Address: COIMBATORE

                      Hi Sir,
                      This is to kindly inform you that we had taken loan for Rs.20 lacs vide loan account no:HF 39409160
                      We took one loan for the same property, same amount previously and cancelled the loan as the builders delayed, loan account no:HF38887436. but the bank took emi even before registration.
                      I Kindly request you to refund the excess EMI paid by me
                      Regards
                      R.Manikantan
                      PH:[protected]...
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy
                      M
                      Manikantan BKR
                      Feb 6, 2023
                      Report
                      Copy

                      Address: COIMBATORE

                      Hi Sir,
                      This is to kindly inform you that we had taken loan for Rs.20 lacs vide loan account no:HF 39409160
                      We took one loan for the same property, same amount previously and cancelled the loan as the builders delayed, loan account no:HF38887436
                      I Kindly request you to refund the excess EMI paid by me
                      Regards
                      R.Manikantan
                      PH:[protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        T
                        tsaifi
                        from Delhi, Delhi
                        Feb 6, 2023
                        Mar 15, 2023
                        This thread was updated on Mar 15, 2023
                        Resolved
                        Report
                        Copy
                        Resolved

                        Website: www.kotak.com/en/home.html

                        Hi, I am writing this to inform you that on 25/10/22, I bought Vivo mobile phone of Rs. 14500/- through my Kotak mahindra Bank credit card, at that time shop owner told me if I convert my purchase into 3 EMI then I will be getting Rs. 1500/- cashback within 90 working days. But till today I didn't receive my cashback yet. I am following up with bank representative since 18/01/23 they're not responding properly, when I write their Nodel officer they rejected my request without giving any reason. Moreover I would like to inform that their customer care executive Ms. Pooja is very unprofessional & rude she was not ready to listen my complain & try to pressurize me by saying that this was not done due to merchant but when I approach to the shop from where I bought this mobile, he clearly said that it is done through bank only. I have attached supporting email copy and my invoice. Please look into this matter & help me.
                        +3 photos
                        Apr 1, 2023
                        Complaint marked as Resolved 
                        Today I Got my cashback, Thank you.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Feb 24, 2023
                        Updated by tsaifi
                        Hi, Even after 18 days I have not received my cashback neither any response from the bank side.
                        Mar 15, 2023
                        Updated by tsaifi
                        No update from the bank yet, neither any response receive from kotak bank. Please look into this.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Seemadevi101001
                          from Palwal, Haryana
                          Feb 3, 2023
                          Feb 19, 2023
                          This thread was updated on Feb 19, 2023
                          Report
                          Copy

                          I have a kotak 811 account in the bank but I forget to get a full kyc of my account and The time period for the kyc has a limit of 1 year but it has been few months and my account is freezed by bank and the nearest branch is about 90-100 km far away in another district I want a chance for E-KYC of my account from the bank.
                          +1 photos
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          My game money 666e rummy wine money 3500 rupees not my account transfer

                          Account freeze - Comment #4089474 - Image #0
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kalemahesh652
                            from Ahmednagar, Maharashtra
                            Feb 3, 2023
                            Report
                            Copy

                            I'm facing a problem since 36 days, And already given complain to kotak life insurance, Kotak group secure one activated a policy worth 2634.35 rupees directly without permission. I tried to complaining to kotak mahindra life insurance but they say that we can't help you. I tried their toll free number [protected] but it's always busy. I also tried an email but they just saying that we would refund in 10.days but they can't.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sufferer_of_INDIA
                              Jan 31, 2023
                              Report
                              Copy

                              Hey kotak mahindra,
                              I know you are a scam company but that doesn't give you the right to disturb someone every day calling 30+ times begging to take loan.
                              I have even raised complaint via your official channel and your customer service team is refusing to take any step at all to solve the issue.
                              Even though my number is DND registered that doesn't stop you from calling multiple times a day.
                              This is an unbearable situation and ou should stop this kind of behavior otherwise I might have to file a criminal case for breach of privacy against your company.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                D
                                Devyji808
                                from Delhi, Delhi
                                Jan 28, 2023
                                Report
                                Copy

                                Kotak Bank totally ignored old customer
                                I having Savings Account with bank since 2017 but no benefits no Preapproved Offers. No Good Limit. Specially When I need. Kindly look into this matter n help us. Update to close all relationship with kotak Bank
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sajan_gohil
                                  Jan 21, 2023
                                  Report
                                  Copy

                                  I keep getting spam SMS messages, multiple times everyday and I would like them to stop. they are related to selling credit cards, unnecessary loans and other things. Please stop sending messages that I did not sign up for. I have their credit card but have stopped using it and will be cancelling it. This is not what I signed up for. Their website doesn't mention an email/customer helpline. Please provide something through which I can unsubscribe.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kshatra Dhari
                                    from Noida, Uttar Pradesh
                                    Jan 19, 2023
                                    Report
                                    Copy

                                    Address: D107 sector 63 noida

                                    Sir policy no.GO000036 cancil kar diya lekin refund nahi aaya 20 din wait kar liya lekin koi response nahi mila kripya bataye kya kare.policy name kotak group secure one amount 12024.67 account no.[protected].
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit