[Resolved]  Kotak Mahindra Bank — fraud transaction on my card

Address:

New Delhi, Delhi, 110018

My Kotak credit card no. xxxx xxxx xxxx 5570 was used for payment of Taxi Services in the name of SQ *Professional Taxi in New Jersey, USA fraudly on 17 Nov 2017 at 8:28 AM. I reported the fraud via phone call to Kotak Customer Care on the same day immediately after receiving the transaction sms. I also submitted the dispute form as per the direction of the phone banker. And they also blocked my card and issued a new one. Another fraud transaction of booking American Airlines with PNR YHSHDO for Rs. INR 53655.73 was declined as the card was deactivated as per sms received at 02:04 PM same day.

I still have the card with me and I have no one known living or traveled in New Jersey, USA. My passport was even expired forget about I been there and it is not an online purchase.

I was requested to wait for 90 days with a satisfactory promise that I won't have to bear the cost of transaction.
They credited Temporary credit of the same amount and asked me not to pay the that amount till it is settled. But I still went ahead and paid all the amount as per Total Amount Due and I am still paying for the monthly bills I have used it for and their is no miss in their bill payments.
I waited for around 5-6 months and they, on contacting them told me that I would get a call from Manager. I did got a call from Manager and they told me that the dispute has been closed in Merchant favor and I would have to bear the cost of the transaction of Rs. 8885.28 (after currency conversion charges).

They also shared some sort of proof, 4 image pages in tiff format which is only like a transaction authorization log/receipt and general inputs from Merchant. It even doesn't have my signature or name or address.

I tried escalating it to the highest level but no one replied on my emails, I only got system auto-generated emails stating my concern would be addressed in 5 working days.

I am a victim of some sort of third party breach may be of card skimming. I informed the bank within hours of receiving sms alert. They took 6 months and refused to refund me by stating that the transaction has settled in merchant favor. I seek justice as the fraud transaction is under bank's liability not mine, in fact I have ZERO liability as per RBI Notification on Customer Protection i.e. RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18.

I am attaching the following :-

Transaction SMS Screenshot (After hiding other transaction message).
Dispute Form (After hiding first 12 card no. and part of signature).
Shared Proof separated 4 Images (After hiding first 12 card no.).
Unable to attach E-mails screenshot as they so many and big.

Please help!

Regards,
Naveen Mudgal
[protected]