Kotak Mahindra Bank — fraud transaction on my credit/debit card

Address:	Mumbai City, Maharashtra, 401107
Website:	www.kotak.com

I just made a payment of 10000 on 14th of january for my credit card, the reversal limit approved to me was 5700/-
I have been victimized of two fraudulent transaction since, first falsely made transaction was on netflix account for 650 which i dont even use and ive never shared or saved my card details online.
Second fraudulent transaction was made on 21st for 434.41 on amazon. Ca (First of all please note i live in india, why would i browse amazon canada)
(Secondly, i already have amazon prime membership which i bought from a different card yesterday)

Last year a fraudulent transaction was made on my debit card, ever since my net banking/mobile banking is blocked. I paid a visit to nearby kotak branch, filled up the required form, update my signature and they said my net banking will start by evening. The evening never came and i have visited 8 times so far for the same purpose, customer care asked to generate service request for the same.

Now when your "credit card" people came to my door to collect the overdue amount, i told them my net banking is not working and they as usual respond with "we are from other department, we cant help".
Really? Do you think consumers are that # to fall for your games? Screw the department, its still the same bank, right? And for earth's sake if your department has nothing to do with banking then why the hell we have to generate pin through net banking only? Why we can check complete statement through net banking only? I have a credit card but i cant even use it outside cus i cant even generate goddamn pin so im using it for my online transactions.
Then a few days ago, your guy called and asked if i want to convert my due amount in emi, he asked me for how many months, i said six months. Today im checking the statement that my account has been debited in-numerous times for almost 1500 bucks which dropped my available limit instantly.

Now my freaking question is, why didnt you say me that i will be charged hell interest for that emi, why couldn't he mention the whole strategy you people make to loot consumers? I request you to check call recording from your end whether he mentioned or not.

Two fraudulent transactions been made and they are asking me to switch on and off the card from the banking app? How could i do that when you people are not even supporting me to get my net banking working, should i go suicide in your branch for that? Now your department is not different?

I want my money back from the fraudulent transactions and every interest you charged without informing or else im not going to pay a single penny in the future and im giving that in writing today. Call your lawyers, send notice, send your goons at my door i will beat them up but i will not pay a single penny. Do what you want, i will file fir against you people tomorrow.