Kotak Mahindra Bank — Fund Transferred to KSEC without letting me know

Address:

580, M.G. Road, Indore, Madhya Pradesh - 452001, South Tukoganj

Hello kotak,
My account was in kotak 811 but I want to make this account as personal or Saving account so then I visited to MG road branch of kotak in Indore. And hence I submitted the request to convert my kotak 811 to personal or Saving account. Now after two days what I have found that 10000 rs has been debited from my account as a fund transferred to KSEC without letting me know. Even though I asked them three times like "Is there any charges"???