[Resolved]  Kotak Mahindra Bank — harassment from kotak bank recovery agent

One of family member had taken a personal loan from kotak bank in year 2007 of amount 35000/- this information given by the recovery agent, i also cross verify this information with my relative and this information is true.
As i requested recovery agent to show me the document regarding my enrolment in this loan process
And i also ask him that i am a guarantor for this loan.
Recovery agent says no, there is not your name mention in any document. So i requested him not to call me for the same i am not able to help for the same
But from last week they started calling me and talking using abusive language and treat me like i am the loan holder.
Recovery agent forces me to call my family member and told to pay the loan amount. If i said no to them, they continually call me and start harassing.
I have continuously requested them that i am not responsible for your loan recovery that is not my job but they are not listening any single word. If i disconnect the phone or not answer their call they start calling on my office phone and speak roundly with the office staff, and threatens me if i am not receiving their call they will call on office landline continuously and make trouble for me.
Please guide me to get out of this problem
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Jan 22, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Dec 21, 2017
Updated by Karizma6622
One of family member had taken a personal loan from kotak bank in year 2007 of amount 35000/- this information given by the recovery agent, I also cross verify this information with my relative and this information is true.
As I requested recovery agent to show me the document regarding my enrolment in this loan process
And I also ask him that I am a guarantor for this loan.
Recovery agent says no, there is not your name mention in any document. So I requested him not to call me for the same I am not able to help for the same
But from last week they started calling me and talking using abusive language and treat me like I am the loan holder.
Recovery agent forces me to call my family member and told to pay the loan amount. If I said no to them, they continually call me and start harassing.
I have continuously requested them that I am not responsible for your loan recovery that is not my job but they are not listening any single word. If I disconnect the phone or not answer their call they start calling on my office phone and speak rudely with the office staff, and threatens me if I am not receiving their call they will call on office landline continuously and make trouble for me.
please guide me to get out of this problem
Verified Support
Dec 22, 2017
Kotak Mahindra Bank Customer Care's response
Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
Dec 22, 2017
Updated by Karizma6622
Hello sir Thanks for your prompt reply The link you are providing is redirected to internet banking and number is provided is not readable, but my complaint is regarding to your recovery agent harassment As I mention in my complaint, my relative had taken loan, but, I am not a guarantor or not involve in the process, but still your recovery agent continually call me and threatens for the same I also launch a complaint to kotak bank nodal officer rereading this issue. Please look into this issue or provide me any kind of assistance to resolve this issue I have also taken legal help for this issue and. If the problem is not solved will launch a police complaint

It is my request to you please look into this issue
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