Kotak Mahindra Bank — I want refund payment not received

Address:

Hyderabad, Andhra Pradesh

Dear sir/madam,
I am sumaiya begam.
I have savings account in kotak mahindra bank in hyderabad.
Today (December 22, 2017), i have transfer inr. 990 to my friend with my mobile banking.
He doesn't receive the payment from my account.
But, from my account the payment has been reduced.
Below, i mention the reference number and my account number which i received from the bank after the money transaction.
Reference number :[protected]
I want to know about the transaction payment details.
I am requesting you to please solve my problem.
I am also try to contact the customer care of kotak mahindra bank. But, no one is answering.
Here below, i am mention the customer care numbers which i was used to contact the bank.
[protected] and[protected] no one is response to the call.
If customer has any problem, it will be the bank responsibility to solve the customer problem.
I believe that i will receive any solution from this complain. So, help me.
If you have any query, about the transaction please contact me with my email: [protected]@gmail.com
If i didn't get any response from the bank side.
I will be make very serious issue. Because, i am having so balance reduction problem with this bank.
Otherwise, i will be close this bank account.
Sincerely,
Sumaiya