[Resolved]  Kotak Mahindra Bank — Illegal debited by bank for unintended renewal

Address:560097

Myself girish. H. S. I am using kotak mahindra credit card with no. [protected]. I was debited an amount of about rs 1299 on june 3rd 2016 shortly after obtaining the credit card towards "oneassist" services without my consent. After refusing the service, they offered a discount price and i continued as i didnt want to create trouble. Again on june 5th an amount of rs1, 299 has been debited to my credit card account for renewal of the services without my consent.
I called the oneassist number and asked them to take back and revert the amount. But they are not listening and trying to convince me to continue.
I want the cancellation of the service and reversal of transaction.
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Aug 6, 2017
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2017
Kotak Mahindra Bank Customer Care's response
Trust you are in receipt of an email communication. ^Pradeep
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