Kotak Mahindra Bank — IMPS failed due to Beneficiary Credit Status Unknown

Address:

Hyderabad, Andhra Pradesh

Your funds transfer request for Rs. 9900.00 from account [protected] on 27-Oct-2014 08:05 AM towards IMPS could not be processed due to Beneficiary Credit Status Unknown Please find the details as below: Beneficiary Account No: [protected] Beneficiary IFSC: ANDB0000503 IMPS Reference No:[protected] This is what the email i received from kotak after IMPS transaction time out and money deducted from my account. I believe KOTAK offering world class banking services to it's customers. No doubt in that and I LOVE KOTAK for it's simplistic features and extradionary customer support. Please fix this issue and this money is very important for the beneficiary that's why i used IMPS else i would go for NEFT. Please resolve it today.