Kotak Mahindra Bank Complaints & Reviews

Hi, My name is Narender Yadav few days back i have received a call from kotak mahindra bank offering for a credit card. I applied for it and provided them with the right documents and all the required proofs to support my documents. Few days later i have checked the status online for which i have found that the application has been rejected due to address not found and entry restricted inside the office premises, i have raised a dispute and they restarted the verification process again last week so now when i again checked the status of the application it is showing the same reason as not Approved. I even told them before they are coming for verification please d0 let me know so that i can meet them near the office as they are not allowed to enter the premises. After repeatedly telling this they are still following the same path and rejecting my file again and again. They repeatedly called me for taking a credit card and after i decided to go for it this is what i am facing since last one and half month. Kindly request you to look in to the above and help me getting the credit card for which i have applied . Below are the details and the reference # for the same[protected]. Application Reference No:[protected] Application status: Not Approved We were unable to verify the office address as provided by you in the application due to entry being restricted. Details of your residence, as provided by you; on your Kotak Credit Card application could not be verified.We regret to inform that your application has not been approved. Please note that this is no way a reflection of your credit worthiness. Thanks, Narender Yadav

I am long back customer of Kotak Mahindra bank. Today(i.e.14Oct.2014) I went to Nigdi, Pune branch for deposit money. But cashier told me your KYC compliance is in incomplete form so I can't accept your cash otherwise give related KYC documents. But I have already submitted all documents at the time of Account opening. Also to support staff I asked hem about Adharcard xerox copy with me, but he ask me about original copy. How an Individual can handle original documents always. So after that I asked the same with Customer care but they reply me you can deposit cash through our ATM machine. If I can deposit cash through ATM machine also able to do online transactions(using Internet Banking) then at that time where is Bank KYC norms...? And I didn't receive any SMS or call from bank regarding pending KYC documents.

I self arpit mittal .l m your customer 4 juLy 2014 i have purchase hyundai grand i10 diesel and i have loan 3 lac In your company my mOnthly preimum is 9840 rS but yOur company emploYeE not collect Monthly cheque in valid time I Have call many times but he did not cOllect cHeque till now and my kotAk bank accoUnt not work AutomatiC Deduction. s

Hi, I have made a IMPS transaction from my kotak account [protected] towards[protected]HDFC Bank account) of Rs/- 40000 on 30-September-2014 but IMPS could not be processed due to Beneficiary Credit Status Unknown. I am still waiting from my money back but nothing happened... Request you to refund the amount deducted as transaction is not successful. Ref Id : 17237647 IMPS Reference No:[protected] Thanks. Ravi

My name is Prateek Goel and i'm a resident of Panchkula (Haryana). I am using the Credit Card (number- [protected]). The people who deal with the customers of the Credit card holders are really very MANNERLESS people. They have no ethics at all. Totally casual approach towards their work. I would really like to highlight the name and number of the concerned person. I'm really disturbed and felt so bad for the kind of services they provide. NAME: Mr. Gulati (sector-9 branch Chandigarh) Number: [protected] ANOTHER NUMBER: [protected] (unknown name) I have been to the hospitality industry, so i know how to talk with the clients and how to handle them. I am in a state of shock to look at the way your executives talk and the way they react to the queries. In addition to the worst executives, your customer care helpline is totally useless. First of all it does not connect, even if by chance it does connect, your IVR is so pathetic that it does not let you reach the correct department. Once we talk to the executives, they keep transferring the from one place to another. I have made the complete payment for the credit card. I want the card to be shut down forever, RIGHT NOW. I hope i will get a revert from the Kotak team ASAP. If i do not get a proper revert with the actions being taken, i'm afraid i'll have to take printed copy of this mail to the related police department.

My Brother went to the ATM of “UBI Bank” On[protected] at “Mamura Sec-66”.With my ATM Card of Kotak Mahindra Bank (CRN No:[protected] to withdrawal 3000/- Rs on My behalf. But suddenly ATM Machine was hanged up and get paused. And he left the place to reach another ATM for withdrawal. But unfortunately he reached next ATM “BOB” Already 10000/- rs was withdrawal from previous ATM (UBI Mamura). Then He called up me and I immediately launched a complaint in BANK for the same. And the Customer Care team asked me to wait for 3 days to find out the reason for solution. After that on[protected] I got the written reply on mail from customer care team that they will refund my money in next 7 working days as per RBI guidelines. I was waited for my amount, and today I make them call to confirm the status for the same than they told me that I won’t get my money back as they have not find ATM mistake in all this issue. Now they suggested me to launch a FIR with you, so that according to the base of “FIR” they will get the” CCTV” footage from “UBI” Bank of that day for that particular ATM location. Hence, I Am requesting you to please do the needful for my issue, as this money is very important for me. I am from a village background and a student, cant have that much extra money to get waited for this such a long time. I need your help and support on priority, as without your interfairence i wont get justice.

Dear Sir, I wish to inform you that my account is zero balance maintenance account (ie salary account) though from my account amount of Rs 561.80 is getting deducted every month for non maintenance of amount. Kindly look into the matter and reverse all the amount so that I can maintain account with your bank. My account no-[protected] IFSC code-KKBK0000430 Reply from Kotak Bank-If salary account not credited for two months it will automatically converted to saving accounts.Also they claim they have sent mail regarding this. Now my question is Why this has not been informed to me over phone.If I have knew this I would have taken back all my money.I want my all money back which is deducted as it is a zero balance maintenance account.While opening the account this main clause has not been informed to the customer which I feel equally important to know and know my hard earned money they have deducted for what reason.The amount which they have deducted is not their hard earned money and they have no rights to deduct without informing.I will go to RBI grievance cell and take Kotak Bank to court.Kindly reverse my money back which is not Kotak Bank money.

Dear sir / Maam, This is Karan R. Singh, want to make card settlement for my 2 active kotak credit cards the total outstanding Rs. 12000 approx and i want to settle in minimum amount approx Rs. 6000/-. Reason for settlement is salary issues, in the current company my salaries are not coming on time arrears of 4 months pending salaries. i have kotak salary account you can verify with the same. Also i have burden of education loan and personal loan, in that also i am not able to pay on time. Requesting you to please help me out for the same. CRN[protected] [protected]

I made a complaint that I have made a bill payment of INR 1417 for my ICICI bank visa credit card on 23rd September vide description No. IB:BILLPAY FOR BP VISACCPAY [protected]. from my savings bank A/C No. [protected], the money got deducted from my account but has not been deposited to my credit card. I request you to please look into the matter as i am fed up with the services of this bank earlier also the bank was deducting money balance non maintenance charges from my salary account (Zero Balance Account) that were never reversed If you people cannot run the services smoothly you should not offer services like bill pay to the customers. I am banking with ICICI bank for the last 6 years and there have not been any single conflict with them and with your bank this is second time in six months. please reply with the status. If my money is not refunded i will take up the case with banking ombudsman and consumer court. The banks's reply Dear Mr. Sodhi, This has reference to your comment posted on Social Media (Consumer Complaints) pertaining to Net banking transaction initiated from your Savings Account. We would like to inform you that, the amount of Rs.1417 debited from your account was processed successfully with refer ARN NO 74293914266400098388592. We request you to co-ordinate with the Beneficiary bank for non credit of funds. The reference number for this query is 1-[protected]. Assuring you of our best services at all times. Regards, Jyoti Doiphode Kotak Team This is the attitude shown by the bank towards your complaints, boss your money has gone, go find it

Cheque Book not received Complaint no -1-[protected] THE BRANCH TOLD ME THAT THEY WILL COURIER THE CHEQUEBOOK TODAY AND ITS NOT STILL WITH ME. I CANNOT WAIT FOR AGES OR CENTURIES TO GET THE CHEQUEBOOK ITS A BLUNDER ON MY PART THAT I HAVE CHOSEN THIS PATHETIC BANK. THE WAY THESE PEOPLE HAVE TREATED THIS ISSUE IS IN EXTREMES I AM CERTAINLY NOT GOING TO RECOMMEND THIS BANK TO ANYONE ITS BETTER TO GO WITH A GOVERNMENT BANK RATHER THAN THIS PATHETIC BANK ================================================= NOW HERE IS ANOTHER THING AND READ THIS FREAKING THING CAREFULLY - 1) YOUR CUSTOMER SERVICE AGENT TOLD ME THAT THE CHEQUE BOOK IS SENT THRU BLUEDART COURIER 2) YOUR EMAIL SUPPORT TOLD ME THAT THE CHEQUE BOOK IS AT MY HOME BRANCH 3) HOME BRACH CALLED ME UP YESTERDAY AND TOLD ME THAT ITS WITH THEM AND HAS NO IDEA WHY ITS WITH THEM 4) HOME BRANCH CALLED ME TODAY AND TOLD ME IT HAPPENED BECAUSE THE AREA IS NOT COVERED BY THE COURIER COMPANY DO YOU GUYS THINK THAT I AM AN WHO WILL GO TO THE HOME BRANCH EVERYTIME WHENEVER I ORDER THE CHEQUEBOOK OR ANY OTHER THING FROM THE BANK. WHAT IS HAPPENING IF YOU GUYS ARE UNABLE TO SERVE THE CUSTOMERS THEN WHY THE HELL YOU CLAIM THAT GET YOUR ACCOUNTS OPENED IN 2 DAYS., , , , , , , , , , , , DO YOU REALLY THINK THAT YOU CAN TAKE ME FOR A RIDE. ...WHY THE HELL I HAVE BEEN GIVEN WRONG INFORMATION YOU ATRE HARASSING ME MENTALLY WHICH IS NOT ACCEPTABLE... THE HOME BRANCH HAS ASSURED ME THAT I WILL GET MY CHEQUEBOOK BY TOMORROW 5:00 pm LATEST AFTER THAT I WILL FILE A CASE FOR MENTAL HARASSMENYT AND AGONY WHICH I HAVE SUFFERED OVER THE PAST 20 DAYS... ================================================== Ms. Shambhavi the first rule of responding to an email is not to break the chain. Secondly your response is cold enough and you have pissed me off further...I have already waited for the cheque book for enough time and you are sending me a snippet and to wait for 5 days. Are you guys running a SARKARI BANK... I will tell you in 24 hours what I am going to do this is enough now... Sent from my iPad ================================================= First of all Mr. Ronak you have not read the email properly the solution you have provided is misaligned to the email which I have sent out - 1) I asked if the chequebook is dispatched then where it is? 2) If the courier company has attempted to deliver then why the hell the courier guy has not called me or tried to contact me for the delivery of the same????????? Now, this is the most interesting thing I had a word with the contact center yesterday and they have told me that its with the courier company and I should wait for 2 more days. Your response is altogether different either yoy are providing me the wrong information or the contact center has provided the wrong info. Whatever it is I give a about it I want it delivered to me in next 24 hours at any cost. I am getting pissed off with your services. - It took you more than 15 days to open the bank account - Now you guys are providing misleading information - I was thinking of opening my company account with this bank but the way the things are going I think I should close it and look out for another bank which can cater to my needs. - Why the hell courier company takes 7~8 days to deliver the chequebooks you should send it by Indian Postal Services it would be much faster. I want the chequebook be delivered as said and an explaination why the hell I have got contradictory responses. I am copying the next level as well so that they will also be aware that there customer service team do not read emails properly and do not respond to what has been asked... PS Grievieance and Nodal - Train your team members on sending out the responses I am not going to wait beyond 24 hours to get this I am literally pissed off now. GET ME THE CHEQUEBOOK... R. ================================================= Dear Mr. Goswami, This has reference to your email dated September 22, 2014. At the outset please accept our sincere apologies for the inconvenience caused to you. With reference to your query, we would like to inform you that your cheque book is with your Home branch(BRN-N-Noida-Sector 16-5029) we request you to kindly collect the same within 30 days post which it will be damaged. Further, we request you to contact your Home branch on the below mentioned numbers. Contact number[protected]/[protected] The reference number for this query is 1-[protected]. Assuring you of our best services at all times. Regards, Ronak Baraiya Customer Correspondence Team =================================================

I have made a bill payment of INR 1417 for my ICICI bank visa credit card on 23rd September vide description No. IB:BILLPAY FOR BP VISACCPAY [protected]. from my savings bank A/C No. [protected], the money got deducted from my account but has not been deposited to my credit card. I request you to please look into the matter as i am fed up with the services of this bank earlier also the bank was deducting money balance non maintenance charges from my salary account (Zero Balance Account) that were never reversed If you people cannot run the services smoothly you should not offer services like bill pay to the customers. I am banking with ICICI bank for the last 6 years and there have not been any single conflict with them and with your bank this is second time in six months. please reply with the status. If my money is not refunded i will take up the case with banking ombudsman and consumer court.

I have applied for a Kotak credit card and got it with a mistake in my billing address. To rectify this mistake I called up customer care and they told me that eventhogh it is mistake from bank side while entering the data into their system, it needs to be updated with a address change request. So they raised an address change request and I have sent the Address proof and Id proof documents. I have clearly mentioned in the email what part...

This is the biggest fraud company mis-selling insurance for "Kotak Life Insurance" and "Bharti life insurance". This company is based out in Delhi and they target people living in smaller cities they tend to tell their surname similar to the ones of their target and fool them emotionally. they call by the number [protected] and explain the policy to be a one time investment with returns starting after six months but actually these policies are those for which you need to provide premium every year mostly the Girl whose name is "Jyoti" and call by name Mansi along with someone as Vishal and cheat you, they drain you of your hard earned money and since their target is small town people who are not much aware of the policies and their terms and condition do not watch the policy paper due to their inability to do so because of lack of awareness and/or dependence on the callers. One of my relative has been cheated very badly by them by selling policy for Kotak Life Insurance and Bharti Life. i figured out that they call from CS INSURANCE and on contacting their office they told that they would inquire about this but all in-vain everyone is part of this whole conspiracy. they call from various numbers some of them are non-functional Kindly let me know where to go and who to complain as providing huge amount of money as premium every year is not possible and am being told that since its been more than 15 days so policy provider company will not provide any return. Any help from any one would be highly appreciated

I would like to make a complain regarding my credit card dispatch from Kotak bank. I was issued a new card 2 years ago and never received same after several calls and reminder to bank, customer care. They always redirect me to some other concern person and providing non-working numbers. I never received such denial and ignorance services and believed that kotak is best to go with.. But it has become utmost level of frustration for me now.

I had opened an account under corporate promo with Zero balance, no maintainance charges. First they defaulted in bouncing my ECS and charging and now when I want to close the account they are asking for non-maintainance charges. Its saving account and I don't want to pay any useless charges but just close the account. Kotak, as I have heard about has always been cheating people without disclosing all the information

I RECEIVED CREDIT ON JULY 15TH 2014 THROUGH COURIER AFTER DUE VERIFICATION VIA PHONE, PERSONAL VISIT BY AN PRIVATE AGENCY(USEFLESS FELLOW). FURTHER I WENT ON NET TO REGISTER MY CARD THRO VBV for online purchase, BUT OTP GENERATION IS NOT TAKING PLACE. I CONTACTED TOLL FREE KOTAK CARD [protected] SEVERAL TIMES BUT NO USE SO FAR. THEY SAID A TECHNICAL ERROR IS BEING WORKED OUT, BUT NO USE UNTIL NOW. NEARING TWO MONTHS I AM UNABLE TO USE MY CARD WHAT IS THE USE?????????????? CLARIFY CUSTOMER RELATION NUMBER :77691355

I worked in a company where I had a salary account of Kotak Bank. I resigned on 7aug. But the rule is that salary account converts to savings only after two months of last credited salary. this bank charged me ₹561for non-maintenance(for july month) of Minimum balance in Middle August only Even I had got my salary in that account on 1st AuG. When i complained I was told that this is a mistake and I'll geT it back. but I goT ot a single call tilldate. even the bank's manager gave me her direct cell no.. When I call her, she still says (after one month), that "Are sir. Aap kyu phone kar rahe hai . tension mat lo, hum kaam kar rahe hai iss par. Jaldi mil jayega.". I don't wrefUnd w. But i want a CHARGEBACK. SHOULD I CLAIM FOR THAT NOW? IF YES, WHAT WILL BE THE NEXT PROCEDURE...

I have open salary account in Kodak mahindra bank 2 year back and sales execute by bank mr saral and team (mob[protected] has promised that after 6 month this account will be life time free maintenance (zero balance account ), if salary not credited also But last month bank deducted 561 and 842 from my account ([protected]) for not keeping minimum balance 50000 . Sales execute by bank mr saral and team have given this offer to all my friends also who have Kodak account but now bank saying that we don't have any offer like that but now called mr saral first he said no we have that offer and after he saying we have osser only for 6 month and now he saying we dont have offer ( i have recorded all calls ) . I have already raised complaint on Kodak but no response from their side (compliant no with kodak : 1#[protected]

Hi, I also got a call from One of the person named Mukesh Garg claiming that I won some lucky draw in Bag It Today and won 4, 50, 000 and I need to pay 35, 000 first to Kotak Life Insurence. What is this going on. This is either Bag It Today's fault or Kotak Life Insurance. We need to bring them down. Can we file FIR against both of them or can we file case against the person who called me and provided the details?How can so many frauds are happening without involving them. They are asking to deposit to "Kotak Life Insurance".One thing, we can do is not to pay them but this is not a solution. I can be saved but how about all. They will try on everyone and someone will surely be trapped. I am giving all the details of the person and his message.Mobile Numer: +91 [protected] Mukesh Garg, C/o Kotak Life Insurance, 203, 2nd Floor, Vinayak Business Center, Fatehpura, Udaipur Rajasthan, PIN- 3130011 Passport Size PhotoPancard CopyAddress Proof CopyCurrent Date Cheque In FAvour of Kotal Mahindra Old Mutual Life Insurance Ltd, of 35, 000. cancel cheque. I got so many complaints on net . Please take strong action against such people and company.

Dear Kotak Credit Card Team,

We spoke over the phone and raised the dispute of two credit card
transactions which happened on my account today . Pls Note the card has
been swiped at two places and two transactions for Rs 18952 and Rs
4971.02 have been done .

I reiterate that I am in physical possession of my card and got the same
blocked .. How can someone use the card when the card is with me ...

PFA the dispute form .. Pls get the same resolved on Priority .. This is
pure case of fraud and identity theft

Take this issue as most urgent and resolve and arrange to credit my
account with equivalent Amount

Regards
Bhavik Anand
[protected]/[protected]