Kotak Mahindra Bank — insolence of operation manager

Address:

Ghaziabad, Uttar Pradesh, 201012

Kotak mahindra bank,
Subject - insolence of your operation manager
I am very disappointed by your bank services,
On the date of 12/01/2018 i deposited a cheque in kotak mahindra bank at 12:00am and the cheque was from kotak mahindra bank and i also have a bank account in kotak mahindra bank, and i think it will take miximum 1 day for clearing but the cheque is not still cleared and today is 16/01/2018, but i am not disappointed by the cheque clearing but i am disappointed by the behaviour of you vikas singh, operation manager at 901, maharaja agrasain marg, sec-15, c-12/15, vashundhara, ghaziabad, uttar pradeep, 201012,

Actully on the date of 15/01/2018, i visit at the nearest branch at vashundhara, sec-15, for the concerns of cheque clearing then vikas singh operation manager of branch he say's that you cheque will cleared at evening, but cheque is not cleared on 15/01/2018
Then i visited again on 16/01/2018, then i will put a same question to operation manager vikas singh, then the behaviour of vikas singh is harrowing experience for me, he speaks in very loudly voice and he replys me that we send your cheque to sec-125 for the clearing he says that we don't have sufficient staff to do all work from there so we send it to sec-125 at head branch of kotak, and he says next time don't deposit the cheque in our vashundhara branch, this was the behaviour of your operation manager vikas singh, i am so disappointed by the behaviour of your operation manager at vashundhara sec-15 branch,
And this was happening 2nd time with me with same issue, and same person and same harrowing experience.
"customer are good to you" did your organisation has not thought you to how to handle customers,
And i will not leave this i will compliant these to your higher authorities about this.
The harrowing experience i have to face today has raised questions on kotak banking ethics and way of functioning.
My details
Name-arvind kumar singh
Contact no.[protected]
Email id - [protected]@gmail.com