[Resolved]  Kotak Mahindra Bank — kotak credit card fraud transaction

On 20.12.2019 at 02.40pm all of a sudden i received an otp on my mobile, i was reading the message, instantly i got a new msg from bank's server that my credit card has been debited with inr 20000/- at But i did not make any transaction not even visited this site. Immediately i called helpline number to block my card, while talking with executive, i again recd another otp, but my card was blocked at that time. I downloaded the disputed form, filled up and uploaded with the bank with all details.

Yesterday, 28.12.2019, i received a call from bank's server and it was totally one-sided call, and it was like that they were not helping me to find out the fraud, they were just ordering me that this liability is of customer;whenever this type of transaction happens.
I argued with him for more than 10 minutes, but all in vain. They are taking advantage of credit card, if i wont pay bill, it will badly effect my cibil score and i will be a defaulter.

I request the consumer forum to help me out in this fraudy transaction, because bank has directly said me to pay the liability.

Waiting and hoping for a positive response.
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Jan 20, 2020
Complaint marked as Resolved 
I have not received any mail, any call, any intimation from bank's side regarding this fraud transaction.And it has also not been resolved. i have not received amount of my fraud transaction yet.The bank is not responding to me; rather they have raised monthly card statement. please help. regards Bharat Popli
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Complaint comments 


Hello hope you are doing well.
I am living in Ireland ( Europe) because of my masters on 15th feb according to here in morning Someone made 4, 5 fake transaction from my credit card I will attach those msg screenshot also because of this fraud. I blocked my mobile banking and debit card, credit card So now I am in big trouble If I will need my account how can I use it One last thing I was facing issue also from my kotak app also last 4, 5 days . So i have believe with my kotak bank You guys solve my problem and credit my fake transaction amount as soon as possible. So guide me also how can i open my mobile banking, debit card also . my registered ID in account - [protected]
Mo- [protected]

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