[Resolved] Kotak Mahindra Bank — Kotak mahindra bank complaining for deduction from account without informing

fawwaz

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500023
Website:	www.kotak.com

Hello,

Without informing me kotak bank has deduct around 1400 rupees from my account. Before deposit 10, 000 rupees they did't inform me. Now when i check my statment i m shoicked to see 1400 deduction by kotank bank. I just want my 1400 rupees back into my account because there is not my fault.
If not respved asap, will lodge complaint in consumer as well as in civil police station as fraud by bank

Thanks,

My number :- [protected]
Account no. :[protected]

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Jul 30, 2017

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Jun 22, 2017

Updated by fawwaz Without informing me kotak bank has deduct around 1400 rupees from my account. now when i check my statment i m shoicked to see 1400 deduction by kotank bank . I just want my 1400 rupees back into my account because there is not my fault.
if not respved Asap, will lodge complaint in consumer as well as in civil police station as fraud by bank

Verified Support

Jun 22, 2017

Kotak Mahindra Bank Customer Care's response Dear Fawwaz,
Thank you for banking with Kotak Mahindra Bank.
We understand the concern shared by you with regards to Non-Maintenance charges levied to your account.
We would like to inform you that Salary accounts are opened with a “Zero balance” balance feature on a condition of continues salary credits on monthly basis.
In-case if the salary is not being credited for two continuous months, then “Zero Balance” feature is revoked and the account attracts “non-maintenance of balance” charges.
As per your account type i.e. Aspira salary account, an Average Monthly Balance (AMB) of Rs. 25, 000 needs to be maintained on daily basis from the month the salary is not credited.
This communication is sent in statement of accounts on the registered email address, besides a separate email is sent informing to maintain the required average monthly balance following RBI guideline.
For more clarification, please refer the below link which explains the applicable general schedule of features and charges
http://www.kotak.com/sites/default/files/service_chages/gsfc_s2w_erstwhile_ing_jan17.pdf
Note charges levied are as per old general schedule of features and charges, where in you had to maintain Rs. 25, 000 as per the AMB if there were no salary credits in your account.
As per the revised general schedule of features and charges w.e.f April 1st, 2017 in case salary is not sighted or product AMB not maintained for 2 consecutive months, the account shall be converted to Corporate Salary EDGE Account and General Schedule of features and Charges for Corporate Salary EDGE Account shall be applicable.
Hence, as per revised general schedule of features and charges w.e.f April 1st, 2017 you need to maintain Rs 10, 000 as AMB if there are no salary credit in your account.
Request you to refer below link for the same:
http://www.kotak.com/sites/default/files/service_charges/gsfc_s2w_erstwhile_ing_apr17.pdf
For any further communication with the bank regarding this request, you may write to us at solutions.[protected]@kotak.com .
Assuring you of our best services at all times.
Regards,
Team Kotak.