[Resolved]  Kotak Mahindra Bank — Kotak Mahindra Bank - Personal loan emi not debited on ecs and asking to pay by cash with bouncing charges

Address:

Chennai, Tamil Nadu, 600074

My Kotak SPLN Loan Account number 59864631

I have my bank account with the necessary funds (Rs 25, 222/-) as on 15th November 2016 to clear my EMI amount (Rs 5396 )on 15th November 2016. But ECS has not been initiated by the bank on 15th November 2016 and the EMI amount not debited from my account. Bank executive said there was some server problem and unable to debit.

Now the bank says to pay by cash with bouncing charges behaving in a way that the customer has delayed in paying the EMI on time.

Now asking me to pay via fund transfer to the below said address, I tried transferring from HDFC but it saying IFSC code or beneficiary account number mismatch.

KOTAK MAHINDRA BANK LTD
Account Number - SPLN59864631
IFSC Code - KKBK0000631

I would like to intimate very clearly that I had sufficient funds in my account before my due date (15th November 2016) and till now it is available. I can’t pay my EMI by cash to your recovery team since now I am unable to stand in bank to take cash all ATM is out of cash cause of PM Modi Black money demolition . I am no where liable to pay the EMI amount by cash when the funds are available in my account.

Hence you have to only do an ECS debit from my account for the EMI amount of Rs.5396/- Also ensure my CIBIL score does not get affected because of this.

Thanks in advance