[Resolved]  Kotak Mahindra Bank — Less Payment received from ATM at Saraswati Vihar, Delhi

Address:

New Delhi, Delhi

Reminder-1 From: Dev Kumar Varshney 31, Deepali, Pitampura, Delhi-110034. To, The Branch Manager, Kotak Mahindra Bank F-19/12, Sector-8, Rohini, New Delhi-110085 Reference: Saving Bank Account No [protected] Subject: Less Payment received from ATM at Saraswati Vihar, Delhi Sir, This is in reference of my earlier letter dated 7th May 2014 to your bank wherein it was informed about the less amount of Rs 18, 500/- received against the transaction of Rs 25, 000/- at Kotak ATM Saraswati Vihar, Delhi on 30th April 2014. The same was intimated immediately to your Customer care officer on 30th April 2014 and complain was register on next day as per advise of your officer. The complaint no was 1-[protected]. The information was also given to your bank about this after lodging above complaint. The complaint was closed on 6th May 2014. On 7th May, 2014, the letter was given to your bank requesting suitable action in this matter. In this regard, undersigned has not received any information and less money of Rs 18, 500/- has not been transferred into my above saving account so far. It is clear that matter has not been investigated by your bank so far i.e checking the balance and by video recording or by other means. This is disheartening undersigned as your bank is considered as best private bank in providing services. It seems that it is frauds case by ATM officials/services who are managing these ATMs. It is once again requested to kindly investigate the matter on priority and take necessary action in this regard to pay the amount of Rs 18, 500/-(received less from ATM on 30th April 2014) into my above saving account otherwise the matter will be informed to Reserve Bank of India. Thanking you, Yours faithfully (Dev Kumar Varshney) Date: 17th May 2014 Copy for information to: 1. The Executive Vice-Chairman and Managing Director, Kotak Mahindra Bank Ltd, 36-38A, Nariman Bhavan, 227 Nariman Point, Mumbai - 400 021.