Kotak Mahindra Bank — Loan amount not getting deducted from account and fines are added to late payment.

Hi,

I am really frustrated with Kotak at this point as they are scamming customers now openly.

I had my loan emi amount in my Kotak savings account and I sent several emails to deduct the loan emi. They deducted partial amount from the account after several follow-ups. Now they have sent an email notification stating that I will be fined on the remaining amount. I had the full emi amount, not sure why they deducted partial amount and now they are imposing fine on the remaining. This is really horrible as Kotak has dropped to a new low.

Loan number : SPLN68348513
Pending amount on which Kotak is imposing a fine : Rs. 2278.78/-
Available amount in my account after emi deduction : Rs. 2527.21/-

Not sure why Kotak did not deduct the full amount as you can see there is enough amount in my account.

If this goes on I have no other option other than to file a cheating case on Kotak. Also, a mental harassment case on top of that.

Could you please help. I am travelling hence I do not have the luxury to visit their branch or call to their call center.

Thank you in advance.

Regards,
Mehdi Al Amin