[Resolved] Kotak Mahindra Bank — money debited from bank account through debit card but not credited to kotak 811 app

[Resolved] Kotak Mahindra Bank — money debited from bank account through debit card but not credited to kotak 811 app

A aziz5253 from Kota, Rajasthan

Dear sir on 23 february 2018 i had funded my account in kotak 811 app using my debit card with rupees 10000 the money was debited from my punjab national bank account but it is still not credited into my kotak 811 account. I had recieved error after the payment completed So kindly take appropriate action and credit my account into my kotak 811 account. Mykotak 811 account details are given below Account no :-[protected] I am attaching error screenshot below +3 photos Was this information helpful? No (0) Yes (0)
Jun 8, 2019 Complaint marked as Resolved Thank you sir my complain is now resolved Kotak Mahindra Bank customer support has been notified about the posted complaint. Feb 24, 2018 Updated by aziz5253 Sorry the amount was 5000 Rupees Feb 24, 2018 Updated by aziz5253 On 17 th february i added rs 10000 to my kotak 811 application. The money was debited from my state bank of india bank account and was not credit to my kotak 811 account. I recieved error that payment proceessing failed please try again. Whereas kotak bank is telling that we have credited your money on 18th february which is truly false because i did not recieve money. They are giving me diffrent citrus id through which i added money on kotak 811 using some other bank debit card on 18th of february. They are not providing me some solid proof which is needed that my money was credited using my state bank of india debit card with matching to my bank refrence id in my bank statement. Customer care is also not helping. This total mental harrasment to me. They always say that we have already credited this money through your account but i myself know that my money is not credited. Kindly tell where my money is. Its my right. You cant keep telling lies like that. And you are harrasing customer asking for which refrence id your money was not credited. How can i get a refrence id because i recieved an error. They keep telling lie giving me false citrus refrence id. So take my complain seriously or i will have to complain with rbi regarding this matter or i may send a legal notice. My details are given below:- Name :-aziz Name of application :-kotak 811 Transaction date:-17/2/18 Amount:-10000 Account no:-[protected]. I want proof because my money is still with you. And i need proof that my money was credited for which i made a transaction on 17 th february which should be matching to my bank refrence id showing on my bank statement on 17 th february. Below details are for further checks : 1. Bank name - state bank of india 2. Email id:-aziz786.[protected]@gmail.com 3. Contact no:-[protected] 4. Mode of payment :- debit card 5. Card first four digits:-5422 Card last four digits:-0142 6. Transaction date:-17/2/18 7. Transaction amount:-10000rs 8 (Done through kotak 811 app) 9. Bank id :-124536 citrus pay kotak. I need solid proof of credit that states that credit was made with my sbi debit card on 17 february
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tcmcompany60

from Indore, Madhya Pradesh

Amazon has refunded me amount through your bank but your bank has not completed the transaction. Your bank is not refunding me the amount. Amazon customer care is telling that they have completed the process of refund.