Kotak Mahindra Bank Complaints & Reviews

Hi Team,

Need your help to deactivate credit card by Kotak Mahindra bank..
Salary account has been opened by bank while joining and after 5 months they issues credit card without my notification through blue dart courier and charged card fee-588 which was paid in Jan and again they have charged Rs 612 without spending any single money on this card. I have not yet used this card, I tried to reach bank over phone and email but not getting response..
please help to deactivate this credit card..
my card number[protected]..
Name- Nilu kumari

Regards.
Nilu kumari

I have transfrerred 900rs from kotak imps to paytm bank but it was showing server problem n my money got deducted from from kotak but didnt recieved in paytm bank my ref imps no is:[protected] help me as soon as possible there is no response from bank n kotak bank alwys ingonre their customer or neglect they never help you or support you n staff dont have proper knowledge n they r not helpful

I don't know actually who to blame. I'm using uco bank ATM Debit card. That i used on date 28 feb 2018, in Kotak ATM Machine sector 41, Noida. that couldn't successful for 2 times . I can see amount 500 Rs. was debited from my account but i couldn't receive cash . I'm waiting for refund for 2 days. Please resolve this problem.

Name: Pratibha Maurya
email ID: lovely.[protected]@gmail.com
UCO Bank A/C number: [protected]

I have been overcharged for unsuccessful atm transactions however the transactions never happened. I disputed with the bank and they have already put aside a provisional credit based on my dispute and currently the issue is being investigated by visa team however this month they have put an hold of rs 5700 approximately on my account on account of credit card payment which i have disputed. Also please note that my emi due tomorrow would bounce due to the same and i would have to pay charges to the bank for the same. I have been continuously telling the bank to resolve the issue however even after more than 90 days they have not been able to and continuously harassing me with phone calls and messages asking me to pay the disputed amount. This is a trauma on my mental condition and as this has been going on for months now i would like the bank to compensate for the the insults that i had to face because of their error. This is turn will affect my credit score and i seriously want a compensation for the trauma, ill health, and insults faced due to bank's error. Moreover i was offered a credit card from the bank proactively in 2015 and was told that it was free for lifetime however they charge me every year for the cards. This was a mis - commitment. Moreover they have provided me with 2 credit cards when as per the conversation with the executive i was supposed to get only one and they charge me separately on both the credit cards every year. However the limit on both credit cards are combined and not separate. This proves that they are cheating on me and trying to rip me off and take extra money from me. I would also like to ask for a compensation against such fraudulent activity against me. Request you to please look into the same.

On 26/02/2018 my kyc has been completed by bank executive and they have provided me with a link. They told mw that if you want to transfer money to your kotak accnt through other bank accnt you use this link. So today 28/02/2018 i have used that link to transfer my money from bank of baroda debit card whose last digit are as follows- 9783. My query is that my transaction is successful and i have been provided with transaction id also but fund is not tramsferred to my account. Please see to this issue and the amount is of rs 4000. My transaction id is INV9BaC9D41fC1e.

Dear sir on 23 february 2018 i had funded my account in kotak 811 app using my debit card with rupees 5000 the money was debited from my punjab national bank account but it is still not credited into my kotak 811 account.
I had recieved error after the payment completed

So kindly take appropriate action and credit my account into my kotak 811 account.

Mykotak 811 account details are given below
Account no :-[protected].

The citrus id for the transaction is:-ctx[protected].

Please take serious action and credit the money into my account.

It has been more than 2months kotak mahindra bank is not returning my refunded money from amazon online shopping. I have contacted in amazon as well as in bank both are responding that the have completed the process but actually bank has not the process. Amazon has completed its process as it has its reference no. Given to me. But the bank is saying that amount has not be sent to bank. It has been long time so clear the transaction as soon as possible.

An amount of rs. 2310 has been debited on dated 27.02.2018 at 21.09hrs from my account-debit card against the room booking in ahmad nagar at saibab44297 jaipur but the booking beas not successful and transaction was failed with showing an error but the amount of rs. 2310 was debited.
As the transaction was failed and amount of rs. 2310 has been debited so it should be refund back to my account but no amount has been credited till yet. So requesting you to refund the said amount as the transaction was failed.

I want to close my personal loan after 18 months of disbursment but still they are asking for 5% perclosure fee and said it will take 15 days to close.
Why should i pay 5% fee and why should i wait for 15 days.
No other bank has this type of charges. Really disappionted..
I have to closed this loan urgently.
# this bank

Tell me if any other way

Hii,
kotak mahindra bank linking unauthorized accounts to your mobile number.
so every day i am getting two message regarding some accounts balance statement.tried to call customercare over phone but the IVR doesnot have option to lodge complaint of non-account persons.it happens since six months.
and do not have a email address of customer care in internet also.
worst customer care and unauthorized practice.

Hi, i have an 811 account which linked to ammerpet branch. After submitting every document asked by 811 agent my account activated.
But after using the banking services for several months account got blocked due to unspecified adress issue. When reached to bank
1. They asked me to submit name declaration form. Issue not resolved

2. Later they said usually if account is frozen.. I will recieve the money that resemble my account through demand draft.. Waited for some time for d. D. Nothing happened.. Issue not resolved.

3. Later when approached asked me to submit xerox of aadhar, pan&adress proof (4 wheeler driving license which has different adress than aadhar). Its clearly mentioned that to open 811 account i only need pan&aadhar. Issue not reloved.

4.in the third attempt asked me to go for cpv (Contact point verification). I did that too at my room. Cpv done by mr. Chakri (Employee of kotak, credit card division). Even though its been 15 days since the cpv done.. There is no response from bank.

5. I have reported in kotak helpline.. Still i need to recieve any response from bank.

My acxount activated in the month of may of[protected]. Account blocked in 2018 january[protected] did it take 7 months for your verification team to find the issue with address after using the sevices for 7 months... Dont you verify at the time of opening itself.

I doubt whether kotak staff is given suficient training to handle such simple issues... I lost hope for kotak..
I have already complainted to national consumer helpline.

If its not resolved my next approach will be ambudsmen.

I have personally visited 4 times to resolve the issue.. And made no of calls to enquire the progress.. Nothing done by bank.. Seriously disappointed.
Find the statement in attachments.

My account details
Kotak 811
Ac. No-[protected]
Mmid-9485135
Ifsc-kkbk0007453
Crn[protected]

No doubt billionaires are cheating banks worth thousand crores with your pathetic services...

I had registered a request with kotak loan customer care on 29h-jan-18 to close my personal loan account number spln59842984 against complain number 1-[protected]. I have been told the customer care that i need to wait for foreclosure letter which will be issued after 15 working days and i have clearly told them that i have the fund available with me in my saving account i want to close immediately and i will not pay any foreclosure charges as per t&c mentioned on the loan sanction letter.
(0 % fc charges by paying from own source of funds through cheque.) i waited for 15 days and yesterday i. E. 16th-feb-18 i got the foreclosure letter and then the same day i visited the kotak loan karol bagh branch where my case was handeled by mr jatin marwa.
I have shown him below asked documents to close my loan.
1) mail from kotak receive on 16th-feb'18
2) foreclosure letter
3) loan sanction letter
4) attested pan card copy
5) my saving account cheque with my name printed on it.

Then jatin marwa has demanded me to show the last 3 months bank statement of my bank against which i have to give my cheque for closing the loan.
I have asked him that, firstly it was neither told to me as t&c and not mentioned on my loan sanction letter or agreement.
Secondly he just went into the argument with totally unacceptable way of dealing the customer by asking irrelevant personal questions. He even said that how you have arranged the money to close the outstanding amount, i mean this ridiculous.
He was not ready to close the loan by following the agreed t&c with me while sanctioning my loan which is against law and will have legal implications.

Please waive off my foreclosure charges as i am ready to pay with my saving account cheque which is agreed by me while loan sanction as legal proof of my signature on it. But i am not ready to accept any further requirement or irrelevant queery from your unprofessional people.

Helo sir... This is rupali gupta an old kotak mahindra bank customer... Few days ago i make transaction from kotak bank debit card... The transaction get failed... There is no amount came from debit card but the amount has debited from my account... Its more than 15 days but still i didnt get my refund... I make 2 transaction of 3000 each... Both transaction get failed... But the one amount of 3000 rs i got refund within 7 days but one amount of rs 3000 is still pending... I called to the bank exslecutives many times... They are not responding... Please solve the issue othwlerwise i will have to take strong action for this irresponsible behaviour of kotak bank...

Thanks

Regard rupali gupta

Dear sir on 23 february 2018 i had funded my account in kotak 811 app using my debit card with rupees 10000 the money was debited from my punjab national bank account but it is still not credited into my kotak 811 account.
I had recieved error after the payment completed

So kindly take appropriate action and credit my account into my kotak 811 account.

Mykotak 811 account details are given below
Account...

Current account no. [protected] of sejal marketing services
Chq no.000007 for rs.90000/- debited from this account on 18.07.2014
But the payee claims that the same has not been credited to him.
I want to know where the funds have gone?
I had raised the complaint with kotak bank (Interaction id 386806)
But got just the reply that presenting banks stamp is there but cant provide account number. But as the presenting banks stamp is there, kotak bank shall give me the name of presenting bank instead of just saying that name stamp is there on the chq.

Hi i was a customer of ing vysya bank since 2004. After the bank got acquired by kotak mahindra bank, i am getting unwanted calls for credit cards daily from the last 1 year. I would have blocked atleast 100 numbers but still i continue to get the calls from different numbers. I have opted for dnd with airtel but still i am getting the calls. Please suggest me on how to get away from these unwanted calls. Is closing the bank account the only answer?

I had a kotak credit card, which is now blocked due to non payment of bills. I have lost my job and from last 5 months im unable to make payments on the account. The collection executives are harassing me like anything. On dec 22 a person by name vinod along with another executive have come to my house and spoke rudely to my sister. I called him on the same day and spoke to him, he was so rude and abusive. He conferenced the call with bharat another executive who threatened me of legal action. On dec 25th again, which was a non working day, vinod called me abused me so much, he said he will spit on my face, he said as im a defaulter i have no authority but just listen to him and his abuse. He used so many bad words on the phone that day. Again on dec 27 2 persons, by name sriinivas alamuri and gopal have to come to my house and started shouting on the top of his voice, insulting me. He was shouting and demanding to make payments on the spot. He insulted me so much in front of my family and neighbors.

On feb 20, srinivas called me and i was talking to him and explaining him my inability to make payments, without intimation he gave the phone to vinod, who again used very filthy language. As a woman i cant explain, he not only used bad words but disrespected and spoke double meaning and asked me to time pass with him if im not able to pay. He spoke to me in very offensive manner and the words which he used have mentally tortured me so much. I have all the call recordings and videos for all these haŕrassment by these executives. I understand the collection executives will talk rudely even though they are not supposed to but what i dont understand is how can they talk so cheaply with a woman, using all double meaning dialogues. Im a woman with great self respect and no one is supposed to talk to me in this way. Please suggest any action which will help me get justice. I want to file a case against them.

Hi,

I am Sachin Parab. My CRN is 62462089. I blocked my previous card and received new card. While blocking my card kotak customer representative asked me for CPP and I said no to it clearly. But still you guys activated CPP.

I called CPP customer care, but they said my details with them not matching and they are not taking my request to deactivate.

I will not pay any amount till CPP gets deactivate and CPP charges gets reverse.

So take required action ASAP.

Thanks,
Sachin Parab
[protected]

We have used Kotak mahindra credit card and in 2017 they have give interest waver and we have paid remaining 25000 rs and my outstanding is 0 now, but finally they have blocked the card and not giving the NOC, and they linked this to the Car and personal loan account and not proving any NOC and had wasted so much time in customer care calls. Bad banking experience.

Dear sir,
i added 1000 rs for completing account opening procedure money debited from debit card but not received in Kotak 811 account.
also i tried to contact customer care but any number not working.
So kindly take appropriate action and credit my account

account detail
Account Number : [protected]
IFSC : KKBK0001913