Kotak Mahindra Bank — Money deducted twice

Address:400092
Website:Reliance trends

Dear team, I was reliance trends borivali west on 19th june, 2016. My card was swiped twice but the bill Is for only 1 transaxtion.
How will my money get credited into the account as per the billing counter person the first transaction failed
The reference no for both the transaction are[protected]
[protected]

The transaction was of 4400/-
Request you to look into the same ASAP
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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Dear Customer,

Sorry for the inconvenience. Wish to inform you that failed transaction is refunded within 48hrs. In case the same is not refunded within 48hrs, please write us at solutions.[protected]@kotak.com along with contact/account number to check and assist you further. ^Kotak Team

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