[Resolved] Kotak Mahindra Bank — money not credited to my account

karthikkk53

from Bengaluru, Karnataka

Dec 9, 2017

Address: 570022

Hi this is karthik, on 08-12-17i was trying to add money (Rs 10000) to my kotak 811 account through my canara bank debit card.

The transaction was successful but my money is not credited to my kotak 811 account.
Please go through this and address my issue. Below i have mentioned the citrus transaction id - ctx[protected].

I am attaching the screenshot of the mail id recived from citrus.

+1 photos

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Jan 10, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Dec 09, 2017

Updated by karthikkk53 The amount was credited after a day and the issue was solved after a day.

But today again i had a similar issue. When i tried to fund Rs 7000 to my account a message stating error occurred appeared, however the money was deducted from my debit card. when i enquired this with Citrus they said it was a successful transaction. However i am yet to receive my money.

Citrus transaction ID: CTX[protected]

Verified Support

Dec 10, 2017

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Please write to us elaborating your issues at solutions.[protected]@kotak.com along with your contact details for us to assist you. ^Team Kotak

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Comments

hrishikesh thombare

from Mumbai, Maharashtra

Dec 11, 2017

Please send me my policy details on my mail id.
[protected]@gmail.com
Policy number is 02414353

Praveen Angre

from Ahmedabad, Gujarat

Dec 12, 2017

Hi this is Praveen Shankar Angre, on 12-12-17 i was trying to add money (Rs 3000) to my kotak 811 account through my canara bank debit card.

The transaction was successful but my money is not credited to my kotak 811 account.
Please go through this, i have mentioned my account number below
( 811 kotak account number [protected])

Kotak Mahindra Bank Customer Care's response, Dec 13, 2017

Verified Support

Hi, the said amount has been credited to your account on December 12th, 2017. For any queries you may contact us @ 1860 266 2666 . ^Team Kotak

deepakkumar302014

Oct 28, 2020

i added fund of 4000₹ using my sbi debit card on 26 oct 2020, and transaction was successful but the amount is not credited into my kotak mahindra bank account ac no.[protected] yet.

money not credited to my account - Comment #3754799 - Image #0

flower143

from Hyderabad, Telangana

Mar 26, 2022

Hi this is premchandu, on[protected] my friend was sent money (Rs 2597) to my kotak 811 account through imps .

The transaction was successful but my money is not credited to my kotak 811 account.
Please go through this and address my issue. Below i have mentioned the citrus transaction id

I am attaching the screenshot .