Kotak Mahindra Bank — Money transferred to wrong account. Bank unable to refund

Address:

Hyderabad, Andhra Pradesh, 500084

Hi,

My name is narendranath babu. I have a savings account in kotak mahindra bank. On may 3rd i had to transfer money to my friend 8, 000rs for mobile emi but i did a mistake entering last digit as wrong number.
I immediately contacted the kotak customer care and also submitted charge back from in madhapur home branch. They said money will be refunded in 15 days but even after 1 month later they completely refused to help regarding this as money already been credited in the opposite bank account.

I have no much experience in net banking always use to take friends help but this time i did it on my own and entered wrong number but what is the solution for this? What if it was 1 lac?

We are in digital revolution and mistakes happen once in a time and bank doesn't help us how we trust online transactions.

Sir whoever the concern persons pls take some action on mahindra kotak bank and try to refund my money.

Below are the details of the transfer and bank email i received.

— forwarded message —
From:
Date: 04-may-2017 12:48 pm
Subject: [sr#:1-[protected]] -
To:
Cc:

Dear narendra,

Thank you for banking with kotak mahindra bank.

We regret the inconvenience caused to you.

As per our records we would like to inform you that as you had contacted our customer contact centre on 3rd may, 2017 we have already raised your concerns to the relevant department.

The reference number for this query is 1-[protected] and will be resolved in 15 working days.

Further if your query or request does not get resolved within the time specified here, please call our 24x7 phone-banking no. [protected] (Local charges applicable) post 4 days for status.

Assuring you of our best services at all times.

Regards,

Hityshi.

— original message —

Customer service center (Kotak bank)
Name: narendra
Middle name: nath
Last name: babu
Email: [protected]@gmail.com
Mobile isd: +91
Mobile number: [protected]
Are you an existing customer: yes
Existing customer query about: none
Existing customer type of query (Others): others
Not existing customer query about: none
Not existing customer type of query (Atm): none
Not existing customer type of query (Apply for product): none
Not existing customer type of query (Other): none
Complaint: i transfer the money for wrong number, please recollect the money, my account number:[protected], crn[protected], wrong transfer account number:[protected], ifsc icic0000075
File upload: http://www.kotak.com/sites/default/files/webform/upload files1/screenshot[protected]. Jpeg
I authorise kotak mahindra bank to call on the above mentioned number and this consent will override in case of a registry with dnc/ndnc.