Kotak Mahindra Bank Complaints & Reviews

I had taken a car loan from kotak which was duly and fully paid off in 2015. When i started asking for the loan clearance certificate 3 years ago they started giving me the run around and making several excuses. Eventually they asked for additional payment of 500 plus rupees at the end of april this year claiming some rubbish charges. Since i want to sell the car i have paid that off as well in april itself. Now again they are not sending me the certificate and asking me to call one person and the next in vain. Please help. They are a useless company.

Dear sir,

Kindly help me on my kotak credit card issue and i'm not able to survive peacefully. Kotak bank people are giving the mental torches for me on daily bases.

At the time of opening the salary account and credit card it is already discussed with bank officials that once you leave the company then you have to maintain only rs 5000 monthly balance as the salary will be not credited in this account. But after 2 months i got a msg and i personal checked the details in cibil score, requesting you to take care of my account from your side that i have to paid my once shot payment to my chandrashaker (Legal advisory from kotak has taken 20000rs to close my credit card account completely rs 500 rs /month auto debit balance is added to my penalty charges without my knowledge. Its not possible for me to pay me such a huge amount. I am not using your kotak credit card account. Kindly close my account at earliest as already rs 2600+ rs to kotak account, which i have used only 12000rs from my kotak credit card and aqb charge from my account due to your hidden information. One more information i want to know that if salary was not credited in this account for last one year then why not any information from your side regarding such hidden charges and not even any call from your side.

Note : if the payment is not done i will get daily base of 3 to 4 calls to recover your amount,

More over after i paid all the amount to chandrashaker legal adversary of 20000rs at one shot and still the account is not closed.

Even i have got call from the court police, regarding the case has been registered on my name after my payment.

I have spoken to naveen kumar og (Credit card manager from jaksandar branch bangalore) he is not responding properly to me and he is threatening interm of that if i did not paid my amount, he will take over my movable property of worth 16000rs, even though i have paid all my credit card balance and completed

I have used only 12000rs from the kotak credit card and for that i have paid more than 40000rs till date and still they are not closing my account and they are not responding my any of the query or request and still they are informing me to pay another 16+ thousands rs to kotak credit card.

I have attached all the call recording for your reference kindly help me on the same to solve the issue.

I have applied to my nearest branch for closing of my account. Kidly share the current status of my account.

Contact details of kotak employers.

Name: mr. Vishal
Designation : 3rd party vendor (Credit card collection manager kotak
Contact number: [protected]
Remarks: he is very rude in the behavior and using the abusive words while collecting the collection amount for kotak credit card.


Name: mr. Chandra shaker
Designation : legal advisory kotak bank
Contact number :[protected]
Remarks: he has taken 20000 rs from me stating that he will close my card completely and i have transferred the amount through paytm app but still the account is not closed and complete amount is not paid.

Name: naveen
Designation: kotak bank credit card control manager
Contact number : [protected]
Remarks : very rude and not responding properly to the customer.

Regards
Saravanan s
A/c no: - [protected]
Mob no: [protected]
Email: saravanan. [protected]@gmail.com

I abhay chauhan employ of kotak mahindra old mutual life insurance company. My reimbursements ac kotak bank.ac no [protected] reimbursement account which is debit freeze. I visit branch two time but it was not solved. I have not vist regular kotak mahindra bank dew to long distance. Please help and resolved this problem
Thanks.
Regards abhay chauhan
Emp id 52249
Job location shimla
Official mail id abhay. [protected]@kotak.com
Contact no [protected]

To,

Customer contact centre.
Kotak mahindra bank ltd.
Post box number - 16344
Mumbai – 400013.
Date:-5/6/2017

Sub:- non receipt of payment of rs.11000/- since feb-2016 & deducting of rs.1600/- as non-maintenance charges for average balance.

Dear sir/madam,

I the undersigned mrs shipra s kankonkar having account no[protected] & crn no[protected] had issued a cheque on 3.2.2016 to future generali life insurance premium which was deposited to icici bank ambernath (Cheque collection centre), the cheque explicitly mentions favouring future generali india life insurance policy no.00371096 but after a month when i saw the statement it was debited from my account[protected] and instead of crediting to future generali account it was credited to icici prudential insurance account which was not at all written on the cheque issued by me.
Till date i have not received my money and at the same time my premium was to lapse and i had to pay it lately with arrangement of funds of rs.11000/- from other sources.
Now as a banker kotak bank has defaulted in making wrong credit and passing the cheque to wrong beneficiary account (Icici prudential) which is not instructed by me.
I had been following up with ms priyanka of kotak bank juhu branch to submit the cheque copy but she refused to submit it to me.
I went to icici bank as well to resolve the matter and they have instructed me that it was the prime fault of kotak bank.
Can you as the banker take the onus of probing the matter or else i will have to take this matter to consumer court and legally fight the case and get myself appropriately compensated.
As a customer, i had to undergo pressure of arranging last minute funds as i am also paying off my emi to the extent of rs 36000/- pm and rs.11000/- amount also means a lot.
Now i will have to paid monies along with interest at the earliest else i will have to take this matter further where the exact penalty will be worked out by the judiciary.

Also, i am having an account which was savings account where my salary was transferred by neft / rtgs till oct -2016 the amount which is deducted for non-maintaining average balance was 1600/- inr in the month of mar-17.
Upon enquiry, the bank officials told me i was holding privilege saving account and hence the charges were also too high of 800/- per month for two months, the charges deducted were rs 1600/- altogether.

Now if my salary is not credited for three months then the account should have been converted to minimum saving balance account which would bear only minimum charges
Who gave the authority to kotak bank to convert it to privilege savings account where the minimum balance to be maintained is 25000/- why was it not changed it nominal savings account when the salary transfers were stopped and upon what circumstances did the bank deduct 1600 for non-maintenance of average balance for two months.
Bank should have intimated us for changing it to such high privalge account where upon acceptance of the request should be converted to the same.

I surely have to undergo lots of pressure as still my queries are not resolved till date and the bank is no way co-operating us or showing any interest in resolving the case despite putting several service requests, bank personal follow up, phone follow ups.
I would say this is not a professional way a customer to be harassed for 1.5 years and no representative is bothered to resolve it.

I need to be adequately compensated along with the principle amount of the loss suffered by me.

Mrs. Shipra s kankonkar.

I made the transaction 5 times for getting a colleagues phone recharged... Out of which for four times, i rec'd the message that transaction has timed out or the recharge cannot be processed as waiting time needs to be more than 2 min... No balance was being deducted so far. I made one last attempt, the fifth time and the transaction showed successful message, immediately amount for previous transactions was also deducted amounting to 1700/- and my colleagues phone got the balance of 1700/- now i would like the amount to be reimbursed back to my account except for the last transaction which showed a successful message...

Hi,

My name is narendranath babu. I have a savings account in kotak mahindra bank. On may 3rd i had to transfer money to my friend 8, 000rs for mobile emi but i did a mistake entering last digit as wrong number.
I immediately contacted the kotak customer care and also submitted charge back from in madhapur home branch. They said money will be refunded in 15 days but even after 1 month later they completely refused...

My account no is [protected]
I didn't pay a limit amount to our account so i just kindly deactivate my account i m from faridabad
My no is [protected]
It's a kotak mahendra bank nit faridabad faridabad haryana i can't pay limit amount my account limit is 10000 so i can't pay
My account is starting by mistake so have to deactivate plz deactivate fast for help

Hi
Sales person from kotak mahindra bank called me regarding credit card with no charges, after applying and getting the league platinum credit card, paper showing the charges as joining fees as 499rs and annual fees as 499rs. I tried to call the sales person but he is not taking my call, i think he blocks my number. This is really very ridiculous thing from the reputed bank like kotak mahindra.
My suggestion to all people, beware from this.

My current account number is [protected]
Name as sangeeta foren tex
I had apply nonsecure od
And on 1st may or 2nd may my od charges has detuct from my account
And still nw my od nas not sanction
And i m not geeting service from ur bank about od
If not sanction till today or tomorrow
Plz cancel my od and refund my od charges
Daily i m going to branches to see that my od has sanction or not
Plz if od is not sanction than cancel my od and refund my od charges

Sir,
This is to request u that i have a corporate edge salary account in your bank, i have been threatened by one o[censored]r kotak employe that he can withdraw the whole amount frm my account, he has given by proof, every mnt he informs me about the exact time, amount of my salary deposit and transaction of my account, bcz of which i have shifted my salary account to another bank.
Plz take action against him or i shall put this matter in local police or cyber crime .
Regards
Sanjay Majhi
A/c no -[protected]

Dear team,
Around 2 weeks back Mr Debashish Acharya had taken all my documents and a cheque of 15000 for opening an account in addition of that he forced me to open Dmat account and filled application for that too and promised me that account will be opened in next 2-3 days! After 4th day I called him repeatedly and there was just a fake promise that it will be opened soon! But it was not opened and the balance was deducted from my account and account was not yet opened. Then I asked them to reverse my amount and for that too they are making fake promise from last one week! Now Mr Pankaj Gupta Vasant Kunj branch had taken in hand and still no action has been taken. He is Also not answering my call and no response is there from his side too! Is this the way you provide banking to your customers? It is the worst service I had ever faced! I have my current account in your bank and many other accounts and OD account going on! Now with this kind of banking service I would close those account too.
Waiting fir reply!

Thankyou
Sudhanshu Goel
[protected]

I have always enjoyed the Kotak service and recommended everyone for his best services. But what I see today when my salary credited and the whole amount they hold. You know this very embarrassing to me. There was one lone amount was due and credit card minimum due which was total about 10K. Now my whole amount has been on hold and I have other liabilities which need to pay and I promised them for today. But unfortunately, all went false just because of my salary hold. I am using other bank service and they always help in some bad situation but this time Kotak regret to help me and they aren't deducting what exactly need to cut. My credit min due amount is 3711 and they asked me to pay 15200/- to pay to remove the hold. So what means the which I can see in my Kotak credit card page is false but there is no way where I can show them the min due amount and they are not agree with this. Which means the customer can only pay and pay more than min. I am really upset from Kotak services and never want to go and never recommend anyone. Currently, I am null and not able to do anything in a hard situation. From next time, I will ask my employer to give me my salary in cheque rather than in bank account. Thanks for your help and I really appreciate because I already informed and discussed with your team and they are working on this but I need this resolve asap. Please help me.

CRN is 72060240
Alok Nath Vishwakarma

Transaction id: [protected]
Transaction date: 05-may-2017
Cancellationid /refundid: [protected]
Refund. Amt: 750.0
Bank: kmb
Refund date: 08-may-2017

Transaction id: [protected]
Transaction date: 24-apr-2017
Cancellationid /refundid: [protected]
Refund. Amt: 530.0
Bank: kmb
Refund date: 30-apr-2017

I, harpreet singh sachdeva, raised car loan of rs.292500 on 30.4.2005 from kotak mahindra prime limited, aligrah. After this, kotak mohindra prime ltd got noted the hypothecation lien with rto aligarh on 6.6.2005. The said loan was adjusted in the month of december 2008 and lien was cancelled/terminated on 21.1.2009 in car registration copy. While applying for home loan, sbi aligarh informed that as per cibil, amount of rs.180000 is still overdue towards the car loan.
As a result of negligence of kotak mahindra prime, my home loan has been rejected without my fault. I am being harassed. Please issue me a certificate stating that loan account cf248675 stand adjusted and nothing is due from me. Please issue necessary certicate at the earliest. I am hopeful that you will not compel me for taking legal action and filing case with consumer court for damages.
My details:
Phone no: [protected], [protected]
Email id: [protected]@yahoo.co.in

My saving Account has been on hold after my salary was credited.tis was done without my authorisation to bank to hold.i raise a complaint against kotak bank for holding my account. And I really need everybody to know how kotak deal with their customers badly. I need an immediate release of my account as soon as possible. How can they hold my salary without my authorisation. I work hard to earn my salary and now it has been put on hold.

I would like to inform you that my husband availed loan with ing vysya bank later the same has merged with kotak mahendra bank and the same has completely closed but in the cibil report amounts status shows
Type: housing loan ownership: guarantor certified: 31­07­2015
Current balance: 8, 547, 819 overdue: 183, 873 but this loan was closed.
Secondly - my name has been reflects as
Sridevi kalizham d/o vk sri ram naidu but iam not daughter and it should be sridevi kalizham w/o vk sri ram naidu in cibil report ref :
Member id: bn01015103 member reference number:[protected]
Control number:[protected]

Dear sir
I have complaint to kotak mahindra bank regarding Reversal of Charges.
I am having saving account with kotak mahindra bank and the account number is [protected] it's and old account and I am not using it from more than last 1year now I deposit Rs 47600/- amount and 13000 rupees deducted as a maintenance charges. Same is discussed with Branch manager JABALPUR and he told me to deposit the amount and Charges will be reversed or waiver to u and now he is telling me that he will do it in after 3months and also telling that this is nominal charges after my deduction of amount.
REQUESTED you to kindly reverse the Charges as a friendly gesture so I can continue the account with u. Requested u to kindly do the needful.

Regards
Arun sahani
[protected]
[protected]

My balance are deducted from my account on 2 days ago but my ticket is not confirmed so I want my ballance in my account so it is very disappointing I m very sad and I have no money banks say for wait a 24 hours I wait but money is not refund on my account please help me I m very tence I have more works but I have no money it is wrong I don't care obout process I want my money on my account

Kotak is the worst bank in the world. Their customer service, managers and everyone has no clue what is going on. They put charges of Rs 21, 609 in my bank account.

I still have money in my account and I cannot transfer it because they have frozen my account. Neither did they inform or mention they are freezing the account.

They have also added a charge of Rs 5479 saying Kotak credit card recovery, and I do not own a kotak credit card. When I called the bank, they said Rs 21, 609 is non-maintenance of balance. According to RBI, when an account goes to ZERO, they are not allowed to charge accounts.

They charged all this when my account was ZERO. Then a fixed deposit of Rs 46, 000 got credited into my account. And within 6 months, they screwed me over by debiting Rs 21, 609 from my savings account.

Even after emailing the bank, speaking with the bank manager, calling customer care, nobody seems to know what is happening.

Even worse, they had the indecency to freeze my account and not inform me. I've been running in circles, one department to another and each department tells me some story that doesn't make sense. I am not sure how to deal with such an unorganized bank that doesn't care about its customers, or have the necessary processes to figure out and fix things.

I will NEVER DO BUSINESS WITH THEM AGAIN.

Worst still, I need to get my money back from them. I can't think of any bank that will screw its customers with a non-maintenance charge of Rs 21, 609. I have to get my money back.

I had a salary account in ING Vysya (now Kotak) bank in 2014. It was my salary account till 2016. I left that company and after few months I stopped using the bank account. Generally when we do not use any account it goes inactive. But this didn't happened with my salary account. I had made a request with ING Vysya (now Kotak) bank to close that account as I was not using it then I came to know that they have converted my zero balance savings account to some other account which was never communicated to me. I am getting sms on my registered mobile number about the balance and other information on a weekly basis and it is showing the balance as Zero. But i never got any sms that I have to maintain any minimum balance in that account or it has any negative balance. when I went to bank and raised a request to close the account they told me to pay around 8000 INR to close the account.

My issues is when they changed my account from zero balance account to some other account why this was not communicated to me. Also when they can send sms about other things why dint they send a sms regarding negative balance in my account. Because the sms I used to get always contained some positive amount in my account. Why only for closure I have to pay. Also every financial year bank does their calculations then why didn't they informed me last year that I have some debt with this account. My ING Vysya (now Kotak) Customer id is[protected]. Can you please help me in closing the account?