[Resolved]  Kotak Mahindra Bank — my card blocked - without reason

Address:Indore, Madhya Pradesh, 452010

Team - i am a kotak card holder, suddenly one fine day my card was blocked... I have a salary accout with kotak. I kept calling and asking the bank why and there was no answer. They kept saying because of some back internal policy it is blocked. I assume it could be because of my outstanding. But now my outstanding is hovering around 6000 and i have told i will pay on 7th and complete. Still the bank had no clue on unblocking it. Why is so and why the harassment please state..

Gunjesh singh
Card number:[protected]
Gunjesh. [protected]@gmail.com
[protected]
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Nov 3, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Kotak Mahindra Bank Customer Care's response
Hi!We wish to inform you that, your Kotak credit card is inactive due to bank’s internal guidelines.
Further we request you to kindly initiate as on date outstanding i.e. INR. 6, 430.35 to avoid further accrual of charges.^Team Kotak
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