Kotak Mahindra Bank Complaints & Reviews

Dear all,

I am continuously having very bad experience with kotak mahindra bank about credit card payment reminder calls. I am getting around 10 - 15 calls a day, even after doing the payment. I gave complaint several times but the issue is not resolved. The customer care is torturing me like anything ever after doing the payment. Kindly help me to get the issue resolved. I have not seen such a damn and worst bank in my life. They are torturing me like anything. I am getting numerous calls even after i make the payment.
Thank you
Arpana bose
Ph - [protected]

I have lost my debit card and credit card and hence blocked it from mobile app because phone banking ivr is useless asking for nonsense questions and a very long procedure to contact to any representative. They have dispatched another debit card but the address mentioned in my account is neither my current address nor my permanent address. I dont find any option to change my address nor i am finding any option to contact to customer care. One query is already raised by me 2 days before and did not get any update yet. I am a working girl and have no time to visit the branch. Moreover there is no direct mail id on which we can submit our query and get an early response. Submitting a query by filling online form means they will response in 5 working days. If one has any emergency he/she has to wait for 5 working days. Initially it was very good but now its really very inconvenient to use kotak customer care services.

I had a credit card and closed in the month of jan with a received statement. Ithen they charged interested when gave the proof, they revised it and made to zero balance in may 2018 statement and stopped receiving statement from that month. Its bad that i have saved the card in my other bank saving account and found 10000 has been debited for no reason. Couldn't connect through phone banking since they have stopped my access. Still money has not been refunded

The company stopped giving physical statement without any approval and levied charges for non payment than they sent guy to obtain payment and the guy assured he will remove charges levied and asked to make remainder payments. So unpaid the amount remaining the charges so on that they kept adding charges for so many months and after my so many letters and complaints also they came to settle and asked me to deposit the amount with charges...

As i had given the confirmation of the mail received from your bank executive during loan application. And i had confirmed the terms for emi due date as per trailing mail below. I had understand that when ever we give confirmation is only when we are agreed on the terms on date or first due and this remains the same for entire life cycle of loan period. So please find the bank loan installment details showing online differs from the confirmation...

Team - i am a kotak card holder, suddenly one fine day my card was blocked... I have a salary accout with kotak. I kept calling and asking the bank why and there was no answer. They kept saying because of some back internal policy it is blocked. I assume it could be because of my outstanding. But now my outstanding is hovering around 6000 and i have told i will pay on 7th and complete. Still the bank had no clue on unblocking it. Why is so...

I had purchased a Tv from usha electronic dombivli west But the Tv was not good and was not satified with the TV and have returned to the dealer the next day. But Kotak had already processed the loan
My Loan Account No. is CFB70494. dated Sep 26, 2018

I had taked to the kotak representative . Mr Ram who had processed the loan . But since he is not authorized to do anything . So Mr Ram the local kotak representative took me and kotak Regional Manager MR Alkesh Pawar on the call I explain to him my concerns He promised to me that Kotak is willing to cancel the disbursement or go in for the exchange Process. But when contacted the Dealer, The Dealer says that kotak is not willing to cancel the disbursement.
Can someone from the higher authority help me to solve this problem
My Details are as follow
Mr. Daji Kudtarkar
Mobile No : [protected]
Dealer : Usha Electronic, Dombivli West

Dear All,

I am continuously having very bad experience with kotak mahindra bank about credit card payment reminder calls. I am getting around 4 to 5 calls everyday about the payment reminder for credit card. I gave complaint several times but the issue is not resolved. The customer care is torchering me for payment and the calls which i am getting is very prior to the payment due date. Kindly help me to get the issue resolved. I have not seen such a damn and worst bank in my life. They are torchering me like anything. I am also getting numerous calls even after i make the payment. Kindly help.

I am holding my account on kotak mahindra bank as this is my salary account when i specified kotak mahindra that the company where was working is closed so my account will be also closed but the bank said that till you will keep the amount on your account your account will be not closed. But now the problem is that my account hasbeen closed and i want to withdrawal my amount how can i withdrawal it. The bank is not giving any response they are saying that the amount will be reachead to you by post but on which adress they will send the amount because my residece as well as office both the addres has been changed and when i asked this to the bank they were not giving satisfied response also i tried to talk with customer care but they told that we don't no more detail you contect to your nearest kotak mahindra bank regarding this. Now the problem is that how i will reach my amount to me

Hi

This is sreenivas and my loan account id with kotak is 59628638.
I wanted to close the same pl loan in the month of aug 2018 that is why i submitted dd (Dd no: 899600) for 1 lac 6o thousand changes in the month of aug 29th 2018/ (Additional 600 rs cheque i deposited for extra) and it got cleard in the month of sep 4th 2018. Then also kotak produced my emi on sep 10th. It got bounced because i have already paid my complete loan amount.
When i spoke with customer care people to get noc, they are asking me to pay fine amount from sep 4th to still date. Approximate amount is 2500 rs. Still i dint understand why should i pay additional amount if i already closed my loan last month its self.
Please look into it and provide the noc as soon as possible or else

If you delayed in providing noc, your loan recovery people will kill me like anything. They use to call me more than 10 times including weekend.

Thanks
Sreenivas k

I did transaction via upi with upi adress [protected]@kotak to [protected]@upi on 29th october 2018 with 150/-. Amount has been debited but not added to beneficiary and showing transaction get failed, pls help me and add my money, my account number is [protected]
And the upi reference number is[protected]
Plss help me immediately and relect back my money tome without delay and pls take necessar actns in this regard

Hi.
Today morning i did imps to punjab national bank..
Since in kotak there is an option to do imps without adding beneficiary..
Its afternoon and money got deducted from my acc but still not reflecting in my other account..
Now this is pathetic.
Customer care says call on mon ..like really??
I am in emergancy right now and i dont have mony in my kotak acc and not in pnb ...as i did imps kotak deducted it but its not came in pnb acc.
I need solution asap.
Ref no.for imps is:[protected]

Sir
Hamne 28 september ko online up TET ki 3 fees account se jama ki .2 fees to pay ho gayi lekin ek fees pay karne par likh kar aaya bank not response or account se paise kat gaye lekin fees submit nahi hui .so plz sir meri mony refund karne ka kast kare.
My CRN.[protected]
Name- Diva sahu
Mobile.no.-[protected]
Refund money -500
Acc.ni.-[protected]

Dear team

I have visited the nearest atm of icici bank in shastri nagar b block for using card of kotak for withdraw the amount.

I am having the a/c in kotak mahindra from last 5 years.

I have received the message from bank that your transaction is complete of 10000/- but have not received the cash from machine.
It was continously shwing as under process for few minutes but money did'nt came out from machine.

Pls do the neddful on priority.

Dear sir,

This is dhruv berlia from siliguri, representing lr berlia group, a very reputed group in siliguri into manufacturing and packaging of tea, we have 8 tea estates and 8 bought leaf tea factories, manufacturing 15 million kgs of tea annually.

This complain is with regard to one of our group companies neelkanth tea co. Ltd, we had approached kotak bank for take over of our existing banking facility with hdfc bank for better rate of interest and enhanced cc limit (Working capital).
We had applied and gave all the necessary documents for loan approval to kotak bank officials in siliguri. We met all the top officials of the company and developed good trust in each other.
The kotak officials released the sanction letter, and our loan was passed, then they requested us for an approval letter for disbursement of funds, we in reply said them that please dont make the draft (Pay order) until and unless the existing banker (Hdfc) accepts and gives a noc clearance for effecting the take over, but they still pestered us saying they have monthly targets, which if we delay in availing, the disbursement will get further delayed.

On good faith and healthy spirit we agreed to give them a request letter for disbursement, with a pre condition verbally that only and only once our existing banker will give an noc and accept your pay order, only then take over can happen. So, they agreed and made the draft, which they never gave us or to the bank, but hdfc ban did not co-operate with us in accepting us to shift from their bank to kotak.

So, once hdfc did not accept the take over, the matter was lying flat, and we are still with hdfc at the moment.

Now, kotak officers (Mr. Abir mukherjee and his colleagues) are constantly harassing us via mails saying that we have to pay interest charges and 4 % of the entire sanctioned amount as fore closure and prepayment charges.

Our arguments are:
Firstly, it cannot be said that take over has happened, the pay order which they had claimed to have made, has neither been given to us nor to our existing banker.
So, it cannot be said that disbursement has been done in any way whatsoever.

Regarding the letter, requesting the disbursement of loan which they have mentioned in the mail, we had a precondition
Of the request was acceptance of draft by our present banker. The letter was signed and given in healthy spirit where we mutually agreed that take over will happen only and only if
Existing bank will give a clearance, now when the existing bank has not co-operated and denied any noc whatsoever, the take over could not be effected.

Under these circumstances, kotak bank has en cashed our cheque of rs 166705 and 141275 as processing fee, wherein no facility has been availed.
We have also on good faith given you 2 blank cheques.

We are really being harassed, with no fault of ours and we have not used a single penny from kotak bank.

Please help us out urgently.

Thanks and regards,
Dhruv berlia

Hi,
I'm using kotak bank last one year, it's my salary account but i lost my debit card this new year, after that i request new card, kotak collect residence address and they told u will get card in residence address. But they didn't send card then i request to near by branch then i got a card after 6 month coz of request card. Now they detection my amount from my account then they said u have to maintain 3 month as minimum balance in ur account they ur detection amount will be refunded. But i didn't get money refunded they detected more than 5000 for mb reason. I need a solution customer service not good and they didn't done their promise. Customer care number can't able to reach always, i need a solution for this. Crn[protected]

Hi team,

I received call from your customer service executive for new credit card offered to me free of cost with 0 annual charges.

But now in this bill you charged me 499 annual charge plus gst which is not good

Credit card was free thats the reason i opted for the same.

Kindly reverse the charge and revert me back.

Regards,
Abhishek h sawant.
[protected].

I have have paid my credit card payment as on 15-sep-2018 but still it is not reflecting m trying to call your customer care but it is not responding even i fallowed ivr evwen i went to one o[censored]r branch manager is not responding and he saying we are not able to give service on credit card i got a call from ur collection department when i sadi i paid the buill they are asking for snap short on whats up i shared them it they have stopped responding in whats up and call to whom i should approch and who wi; resolve my problem my contact number [protected]

My name is p.mahesh working in kakinada branch 7839 since one month my boss is lot of harresment personally but I am trying some times feeling lonely but finally to efforts the to ask bm sir and my cluster head sir has pressure when did u resign the job and even my ETAS is logged my system with out any intimation .that to drag the my job even not enter to the bank permisses also in case any one not clear the issue I will go to my personally so please solve the issue sir/madam...

DearTeam,

A/C no [protected]
Shri ganesh trading co.

As per appended subject from my last three cash pick up request every time short found in my cash which is not acceptable??What is the meaning of cash received stamp and acknowledgement
Why cash pick up guy is not counting the cash in front o[censored]s ??
Why he is stamping the cash receipt and giving acknowledgement if there is difference in cash.
In good faith 1 or 2 times I accepted earlier that may we made a mistake but this time in today's cash I counted 3 times my cash which is very low only 118000 in which 1note of 500 rs is short as per the cashier. I counted three times my cash which is also in my CCTV footage.
In this September month total 10 times we deposited cash in my account in which I gave 4 cash pickup request by home banking, when cash is sent through my staff there is no cash difference while in 4 cash pickup request in 3 cash is short.
Details of cash deposit request by home banking are:

1) 24/09/2018 request was 118000
But 117500 deposited,
500 less deposited in my account.

2) 21/09/2018 request was 132000
But 131600 deposited, 400 short in my account.

3) 14/09/2018 request was 172000
But 171500 deposited,
500 rs short credited in my account.

There are also short cames many times and every time I request that why u not counting cash in front o[censored]s, the cash pick up guy replies it's not my job.
I just want to know that in home banking cash pickup facility, what are the guidelines, our agreement with vendor or circular.

When I gave cash at my registered address by home banking and cash pick up guy is not counting and checking the fake note and without counting and checking he gives cash received stamps in cash slip and gives acknowledgement
So what is the meaning of stamp and acknowledgement if difference in cash received at cash counter.

Kindly give me the details and clear the policy that who is liable if after giving cash received stamp and after leaving my office there is difference is cash and fake note comes.


Kindly reply the mail asap.

Vikas sharks
[protected]