Claimed

Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Jun 22, 2026
Complaints 4833
Resolved
1327
Unresolved
3506
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Kotak Mahindra Bank reviews & complaints page 103

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
E
Er Sorit Chaudhary
from Gurgaon, Haryana
Nov 21, 2018
Report
Copy

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/mam
My name is sorit kumar and i have an account in kotak mahindra bank, and due to some problems i have not mantain my account then after nmc is acctivated on my account so please consentreat on my problen my account no is [protected] and i want remove my non mentince charge.
If you cant remove it so i will deactivate this account.
Thank you
Kotak Mahindra Bank customer support has been notified about the posted complaint.
I have been receiving atleast 2 calls every day saying, you are a good customer of kotak bank. We are giving a credit card. other usual questions etc.,

i have atleast informed them 30 times, i'm not interested and requested them to delete my phone no. from their call list. But it's of NO USE
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    W
    winbhatia
    from Jammu, Jammu and Kashmir
    Nov 20, 2018
    Report
    Copy

    Address: Sirsa, Haryana

    It has come to my notice that unnecessary charges deducted for rs. 118 on 16 nov2018 from saving account number [protected] in lieu of netbanking password regeneration charges.
    I need to clarify that i am not using net banking and i have not received any regenerated password then why such deductions by bank without intimation to me till date.
    Kindly reimburse unnecessary deducted amount or i have to escalate the matter to final decision authority ombudsman through public grivances portal complaint.

    From
    Vineet bhatia
    Photo [protected]
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Chandan Kumar sahoo.
    Benipur .kendrapara.odisha.
    754292.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Syadhu Ismail
      from Bengaluru, Karnataka
      Nov 20, 2018
      Report
      Copy

      I have applied for Car loan in KMPL (Kotak Mahindra Prime Limited) of 5, 00, 000 INR. By the time of applying for loan, they said ROI is 5% - 7% (he was not sure), i signed all my documents and loan was processed.

      After I got my EMI details, i was shocked to see its 11% ROI for 5 Lakhs loan. Axis bank is providing personal loan for 11.49% with 0% pre-payment and foreclosure. But KMPL is charging 3% fee for foreclosure.

      Also before they sanction the loan, they didn't even discuss the tenure and ROI for this loan.

      This is really ridiculous.

      I hate these kind of banks who is making people fools.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Y
        Yash Bhan
        from Noida, Uttar Pradesh
        Nov 20, 2018
        Report
        Copy

        Address: 110075
        Website: www.kotakmahindra.com

        My savings account with kotak mahindra is in debit freeze state. First of all this debit freeze was because of a fault from the bank's end, second of all i have visited dwarka sector 5 branch thrice, have contacted the phone banking officer twice or thrice have visited my home branch twice, infact i am still sitting in my home branch and they are not able to provid me with a resolution.

        I am a working professional, it is getting really hectic for me to miss my work in order to visit braches. I am seriously fed up with kotak mahindra and kindly request the concerned authorities to help me out or close my account. I won't be seriously able to visit the branch anymore.

        Solve it or close it.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        I charged two times of 59 rupees but sales person informed that is zero balance but how there are charging
        Hi all,

        I had posted a complaint of 20'th Nov'18 regarding the issues with my current account.
        Still haven't received any revert from your end.

        This is a clear demonstration o[censored]nprofessionalism, ignorance and running away from problems.

        Remember the times when your agents run after to open account in your stupid bank, at that moment your behavior conveys that your bank is the best to be associated with and the primary focus for you will be customer satisfaction, but it is seriously disheartening to keep on following you regarding such a pity issue.

        MY REGISTERED CONTACT NUMBER IS [protected], if anyone is reading this and if you guys are left with some morals and humanity please help me with the above mentioned issue.
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kavya Gorrepati
          from Mumbai, Maharashtra
          Nov 19, 2018
          Report
          Copy

          Address: Gandhinagar, Gujarat

          I tried to book a flight ticket on 10th November 2018 in yatra via paypal wallet. The amount got deducted from my account but the transaction was not successful. I have contacted the paypal and the yatra team. They said, the transaction was declined by the bank itself.
          The respective Chq/Ref no. is[protected]. Kindly check and revert my money back.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sunil Raturi
            from Noida, Uttar Pradesh
            Nov 18, 2018
            Report
            Copy

            Address: 201301

            Hi,
            I want to highlight here the unprofessional and irresponsible behaviour of kotak mahindra bank.
            I had opened a salary account in kotak mahindra bank around 5 years back which i opened while joining a company. But as i left the company and my salary account changed to another bank so some charges started getting deducted from my kotak amount. After which i complained to kotak branch of noida sector 137. Here i met one of the executive and asked him to close my account. But he suggested me to switch to savings account as according to him it will be a zero balance account and then there will be ni deductions.
            But after converting my account to savings still money haa been deducted 2 times.
            I tried to contact and complain this problem to shakarpur branch manager also but he also seem to unheard my problem.
            I want consumer care persons to please address my issue and help me in recovering my deducted money and take strict action about these unprofessional people.
            An early action will be highly appreciated.
            Thanks
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rajeevsbl
              from Haldwani, Uttarakhand
              Nov 18, 2018
              Report
              Copy

              Address: Sambhal, Uttar Pradesh, 244302

              I have booked a train ticket from nzm (Delhi) to mmct (Mumbai) by tr id [protected]. I have cancelled it irctc ticket on[protected] at 17:30:54. I have yet to receive refunded amount in my bank a/c. Ircrtc web site is showing refunded date as[protected].
              Cancellation id : [protected]
              Refunded amount : 4580/-
              I request to concern authorities to resolve this issue.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Kotak mahindra bank charges 118 rs as tbms charges. Without any piror information..
              Why this charges? If this is zero balance account..
              Kindly request you please credit deducted amount to my account and also know reason of deduction..
              Deducted amount - Rs.118

              Regards,
              Jyoti Garg
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Sonali1977
                from Bhubaneshwar, Odisha
                Nov 17, 2018
                Report
                Copy

                Dear sir /madam

                I am sonali ghosh my ac[protected] in kolkata branch. Today i am withdraw of amount rs-8000/- (Eight thougent) from bank of indian (Boi) in panikoli jajpur dist in odisha. But that amount was not withdrawal from that atm or nither any slp from that atm. That atm id-obb8073. I am also call to the customer care phone number[protected]. Which is not working. I am getting very much definitely on that time. My email address which has registered in my bank account that has some problems...
                [protected]@hotmail.com due to long time not used.

                So kindly request to you return my hard core money to my respective bank ac.
                Please find the attachment of some documents.

                Regards
                Sonali ghosh
                Rmn-[protected]
                Email [protected]@hotmail.com
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Closed account
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Atti agarwal
                  from Amethi, Uttar Pradesh
                  Nov 17, 2018
                  Report
                  Copy

                  Address: Bareilly, Uttar Pradesh, 243122

                  Dear concern,
                  I am having a saving bank account with your bank by the crn no 27098696 in this account on 14 november 2018 charges of rs 413 deducted without any prior intimation, so request you to kindly clarify me why this charges is deducted and refund these charges on priority basis.
                  I am having this account since more than 5 yaers and in this account i always maintain the balance and continuous banking in this account so kindly do the needful regarding charges which is deducted in this account...

                  With regards
                  Atul kumar
                  Bareilly
                  M-[protected]
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Güñdå Yåshwãñth Kūmãr
                    from Hyderabad, Telangana
                    Nov 16, 2018
                    Report
                    Copy

                    Address: 500029

                    Hi sir my name is Yashwanth on Nov 6 I went to close my account they told me their is an negative balance in my account they told me that don't close account we will wave of charges and next I placed an request to change my account to solo my account changed to solo but my money is not wave of and money is deducted I am a student I can't pay it.bank give me a false statement what should I want do please wave of my non-matance charges
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      E
                      Esha Kanda
                      from Kolkata, West Bengal
                      Nov 16, 2018
                      Report
                      Copy

                      Address: New Delhi, Delhi, 110087

                      Hello team

                      I am esha kanda, ph:[protected],
                      Credit card no. [protected]

                      Today we recieve a call and they said hello i m priya from kotak bank credit card department, and we said to her talk with my husband because my husband manage my all expences,

                      Then she call my husband number and ask to make a payment, my husband told her to make approx within 7 to 8 days because we have some loss in our bussiness, but she talk reudely and abuse again and again,

                      My husband cut down the phone and download recording app

                      And then my husband call her on number and record all which language she is using, and i am also attach recording on this complaint also,

                      Team i am customer of kotak bank but my bad luck i have facing some losses but we doesnt think we didnt paid our dues amount, we also know they impact our cibil also, but we want some time to pay but we doesnt want that anyone call me and abuse me for some amount because we are from educated family, we have our own house and our shop not a rented,
                      So i request to kotak bank please take some action that uneducated telecaller,

                      Detail telecaller:
                      Priya (Kotak bank)
                      Ph:[protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rahulnisha
                        from Mumbai, Maharashtra
                        Nov 16, 2018
                        Report
                        Copy

                        Address: 110070

                        That i am using a kotak mahindra credit card since one and half years.in my financial problem i am not able to pay all amount of this card. The bank is settle me last 44, 000 rs. Against 59, 000 total amount.
                        The bank person mr. Nitin and mr. Raminder singh has been told abuse and cheap language for me and threat me and my family. I am always ready for the payment but his calling me all the time and trouble me please suggest me. His not providing any type of clarification about the settlement and calling me all the time defaulter.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Nov 16, 2018
                        Updated by Rahulnisha
                        please do fast. Kotak person is all the time trouble me
                        Dec 05, 2018
                        Updated by Rahulnisha
                        What are you doing why are you not answering my questions
                        Please do needful. I m with very critical condition please do fast.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          manasbarik
                          from Bengaluru, Karnataka
                          Nov 16, 2018
                          Report
                          Copy

                          Address: 560001

                          Worst banking service, they always focus on money money money from its customer. actually i opened salary account from Kotak, after few month i got loan but before i complete the loan amount they ate all my money saying this charge and that charges. after fed up and decided to close the account but for that also they calculated some of amount for final settlement in the name of remaining formality and finally i did it.
                          - Staffs and securities of Kotak Trininty Circle branch is worst in behavior with customers, themselves they think that they are the CEO of Kotak Mahindra Bank, even such higher authorities will not behave so causal and worst infront of customers.
                          - I was looted saying the word charges.
                          - They don't even respond properly with his customer.
                          - They are big fraud bank compared to other bank
                          - I was not getting any transaction SMS from this bank, i got scared of contacting the branch for that also they will tell that i have to pay Rs 500 each month.
                          As a customer of a bank what can we expect ? to save money safely ? right, but here in India we are made fools from this kind of fraud banks
                          and from our account they save money and ran away from country.
                          (How many procedures to collect money from us ?)

                          Thanks
                          Manas Barik
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          I have both NRO and NRE account with Kotak which I have opened in 2014. I always remit the amount from United Arab Emirates when I was working there however since my elder brother passed away I decided to return back to my family and stayed in India for 2 years in which I have informed Kotak Mahindra bank, Sector 27, Chandigarh branch to merge the account in One account called NRO as I was not planning to go abroad and I was told that its done. due to some unforeseen circumstances I could manage my account but last year, I decided to join a company which is based in Iraq. I joined in November and while checking the options I have contacted with one of Kotak representative on their Sector 9 branch, Chandigarh who advised me to remit the amount on same account and bank will active the account accordingly. I have asked them that there will not be any issue and I was told no sir there will not be and Bank will active your account accordingly. based on that believe I deposit my salary to Kotak but this month Kotak deduct more than 15 thousand stating that these are the charges for non-maintenance the account since long time so they deduct the amount. there is no system in which I can speak with anyone there as there emails are just stating that do not reply to their emails. I tried to contact with Miss Gunjan who forward me one number of Mr. Harjot. I do spoke with him who forward me another number Mr. Jitendra but no one is giving me answer.
                          we kill almost oursef while we choose to work outside our country to save money for our children to provide them good future and if we got these kinds of reactions from banks what would we do with this. if tomorrow I will apply a loan and refuse to return their money then Indian government implement the law that they will put me in prison then why government cannot help us to reimburse our money back.
                          I am really expecting you to consider this case as on priority basis as I have a lots of responsibility of a big family and want to use this money for my family not for bank nonsense procedures.
                          please advise what will be the next procedure for me to take any action against bank.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Raja108
                            from Coimbatore, Tamil Nadu
                            Nov 16, 2018
                            Report
                            Copy

                            Address: Chennai, Tamil Nadu

                            Ad hoc statement charge ₹68 have been deducted on 14/10/2018 from my kotak mahindra account without any information.

                            But i haven't asked for any such statements from bank either i tried customer service no. But not connect with customers care officer.

                            So i need clarification from bank or reverse my ₹68 to my account.
                            Withdrawal - 68.00 rs waiting for your valuable reply as soon as possible
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Pravin Deshmane
                              from Pune, Maharashtra
                              Nov 16, 2018
                              Report
                              Copy

                              Address: Pune, Maharashtra, 413221
                              Website: [email protected]

                              My loan account is cfb26993, i want statement of this account, my emi is not getting debited from bank account, they are saying that there will be no extra charges, but at the time of noc they will charge me heavy fine, this is to warn them, why they are not responding to any of my mail and phone.

                              I have done payment through imps to check whether it is getting credited in the same account but still there is no response for the same too.

                              Very worst banking service by kotak mahindra bank, dont deal in this bank and avail any of there services
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Anthony Mahimai
                                from Mumbai, Maharashtra
                                Nov 15, 2018
                                Report
                                Copy

                                Address: Mumbai City, Maharashtra, 400095

                                Am anthony mahimai with account number [protected]. This month i have charged for tbms, since this is a zero balance account. A complete fraud is this from kotak bank. Planning to take this issue to higher level and will have to close my account with you people and ensure you are refunding my money back. Totally unhappy with u people same day money is been detected for thrice.
                                Looking for your immediate response. Before i take the matter into social media do the needful.

                                Regards
                                Anthony mahaima
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                I do transaction by Kotak pg on 14.11.2018. amount deducted from my account but not received in my demat account. And not refund in my account. So please dear sir/medam refund it.
                                Transaction number: KPG [protected]. DATE : 14.11.2018. AMOUNT 4000.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  saumya_var
                                  from Gurgaon, Haryana
                                  Nov 15, 2018
                                  Report
                                  Copy

                                  Address: Jaipur, Rajasthan, 302018

                                  I have a car loan with kotak mahindra and have step up for a ecs from my icici account for 5th of every month. However they call for the amount apart from the set date. Which has caused me fee for dishonor on account multiple times and also harming my creditability.
                                  When called customer care they say that is their process of ecs.
                                  This has been their regular practice since i have got the loan.
                                  They don't have concerned team who can resolve your problems. Once the account moved to collections no one is their to answer your queries or re-direct to concerned person/ team.
                                  The marketing and sales team is after your life till you get the loan and once the loan is approved and you get the money their is no one who even answer.
                                  And the way they talk and interact with customers is not at all in line with customer service industry.
                                  Would like to be compensated for all the fees and charges implied o account due to the kotak calling for ecs apart from date of ecs set. And also a relevant clarification and resolution for creditability harm due to their going out of way and process
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sunil Kusurkar
                                    from Pune, Maharashtra
                                    Nov 14, 2018
                                    Report
                                    Copy

                                    Address: 411030
                                    Website: nodal site is useless

                                    Reference: My account No: [protected]; Cheque No. 000115
                                    I had deposited my Kotak Mahindra bank account cheque to my SBI account (A/c No. [protected]) on 03/11/2018. On 06/11/2018 at 3.40 PM I had received SMS from your bank that cheque has returned due to difference in the signature.
                                    a).Is it a right procedure to return the cheque directly without informing me ? Please explain me what is your procedure in this regard.
                                    b) I have collected returned cheque from SBI & found no error in it. Also I have gone to my home branch & shown the sign to Ms. Sneha & other staff members; they had also found it Ok.
                                    c) They had told that your procedure of returning the cheque. According to them your bank inform to customer before returning the cheque. But in my case why this is not followed not known to them.
                                    d) Who will bear the cost if SBI & your bank put the service charges for that?
                                    Please do the enquiry & let me know your action
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      PARAMESH WARAN BALASUBRAMANIYAM
                                      from Nagercoil, Tamil Nadu
                                      Nov 14, 2018
                                      Report
                                      Copy

                                      Address: Coimbatore, Tamil Nadu, 641062

                                      I was transfer money from mobile banking 12 sep 2018 rs.700 to this account (A/c no : [protected], sbi) amount debited from my account (Account no : [protected]) but still amount credited there which account i was send.. Please solve the issue as soon as possible sir..

                                      Transfer refno: imps[protected]

                                      Thanks & regards
                                      Parameshwaran balasubramaniyam
                                      Kotak account details
                                      A/c no : [protected]
                                      Reg mob no : [protected]
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        G
                                        Genia Chakma
                                        from Delhi, Delhi
                                        Nov 14, 2018
                                        Report
                                        Copy

                                        Address: New Delhi, Delhi, 110049
                                        Website: Kotak Mahindra Bank

                                        Sir/mam, i have complain regarding not receiving money from the atm but has been deducted from my account i. E. [protected] an amount of rs 4000/-which i tried to withdraw from the boi atm south ex at 12:23:33 on 12th november 2018 on monday but didn't receive the money from the atm
                                        Therefore sir/mam i kindly request you to solve the problem.

                                        Thank you
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                        Hi
                                        My self hemant kumar sharma I have a nre account in kotak mahindra bank soon (w) branch my crn no is[protected] . I wanna say you that my company deposit in my account 1469 use bat I received only 1454 use so can u explain where u detect my 15 usd.
                                        I was informed by KOTAK 811 that it's a zero balance account, you don't need to maintain any balance but kotak 811 deducted my balance 59+59+59+59+59++59+20.70+59=433.7
                                        kotak 811 is cheater and i set my mind to close this a/c after getting back my rupees
                                        a/c no. [protected]
                                        mob no. [protected]
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit