[Resolved] Kotak Mahindra Bank — My credit card misused by someone

lokes68

from Puducherry, Puducherry

Address:

Chennai, Tamil Nadu, 600091

Sir,
I am having kotak mahindra bank credit card for the past 10 years.
My crn no. : 23635143 due to security reason i am not giving my credit card number here. Yesterday some one used my card details for 129976.39 in the name of lbealing card pyment. I am actually my credit card has transaction password.. I never shared my card details to any one. Even my wife... Customer care person told that it was used with 16 digit card no. How it is possible.in online billing we must give card no, name of the card holder, expiry date, cvv number finally transaction password. Misusing my card is impossible.
After speaking with customer care yesterday after this, they asked me present dispute form. I presented it. They told it takes 45 days for processing. This is not fair. Its an emergency case know... Now what i am worrying this month 20is billing if that misused amount reflected in my bill.. I couldnt pay..
Kindly do the needful in favor of myself...

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May 12, 2017

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Nov 10, 2016

Updated by lokes68 Kotak Mahindra Bank given lot of Security like transaction passport when we swipe in machine when we purchase in shops... transaction password when we do in online purchase ...if its misused after this much of security this is not my mistake... their mistake to keep very less security...

Verified Support

Nov 10, 2016

Kotak Mahindra Bank Customer Care's response Trust you are in receipt of an email communication. ^Team Kotak

Nov 14, 2016

Updated by lokes68 Dear Sir,
The Below said email came from Kotak Mahindra Bank After tele conversation with me in this regard.

This mail came on 10/11/2016

M Lokesh

Dear Mr. Lokesh,

Thank you for banking with Kotak Mahindra Bank.

As per our telephonic conversation, we wish to inform you that, there is a transaction initiated on your Kotak credit card of INR 129, 976.39 done at LBEALING CARD
PYMNT on 09th November, 2016. However, the transaction is approved but yet not claimed by the merchant.

We wish to inform you that the transaction is unsettled on your Kotak Credit Card.

We further wish to inform you that merchant can claim the amount at any time. However, if the merchant does not settle the transaction within 15 days from the date of transaction then OTB ( Open to buy ) i.e. amount pertaining to that transaction will be released and would be reflect in your available credit limit.

Also, we acknowledge the receipt of document for the disputed transaction.

Assuring you of our best services at all the times.

Regards,
Pradeep Dokhe.

Nov 14, 2016

Updated by lokes68 I replied them as below said :

Dear Sir

Thank you very much for your telephone call regarding misuse of my credit card for the amount of 129976.39.

I never mind whether its settled by merchant or not.

i will not pay that money. Because i didn't that transaction.

Already i have filed a complaint against this dispute in consumer complaints.

This is for your information.

Lokesh M

Nov 22, 2016

Updated by lokes68 After sending dispute form ON 09/11/2016. They have billed for 136758.26. But Actually Someone swiped for 129976.39 . But I dont know why they billed for 136758.26. I will pay the bill what i used Rs.21559.

This is for your information.

Nov 30, 2016

Updated by lokes68 i have paid my bill amount (what I used ie. Rs.21559) But i didnt pay the amount Rs.136758.26 which misused by someone. I Never used Kotak Mahindra Bank now onwards...

This is for your information... as update...