Kotak Mahindra Bank — My credit card status...

I have my card [protected]
CRN[protected]

I am constantly getting monthly bills etc but when I am trying to connect mobile banking etc it says no active cards.

Kindly let me know the status of my card is active or inactive?

if active - why my mobile banking is not working?
If not active-Keep the account closed ...Dont send any monthly statements.

you can reach me on my registered mobile [protected].

Also everywhere in the google contact mail id is mentioned service.[protected]@kotak.com but it is getting bounced.