[Resolved]  Kotak Mahindra Bank — NO.1 Customer UNFRIENDLY Bank - Kotak Bank - Poor Customer Support

Address:

Chennai

PLEASE DON'T STRUGGLE AFTER TAKING LOAN FROM KOTAK BANK.

My Loan reference number: SPLN59922640

I had taken personal loan from Kotak Mahindra Bank 3 years before and paying my EMI's regularly. I don't have any clarity about the outstanding payment that i need to make. When i attempted multiple times to dial and check with the bank, the number doesn't work. Below issues i'm facing...

1. After several reminders to the customer representatives, the bank doesn't share me the loan repayment schedule till date. (i'm on the 3rd year)

2. Write-to-Us option available in website doesn't have an email ID. If you check it will take you to a never ending loop to select multiple options, multiple pages, I bet you will never find one single email ID to write to. This is absolute cheating.

3. Customer support Toll FREE number 1860 DOESN'T WORK ANYTIME. Bank has kept a number just for eye-wash.

4. When one single EMI fails, you will be bombarded with call harrassment from 3rd party comapanies. They don't bother to listen to what issue you are facing

5. Kotak Mahindra Bank by far is the worst bank in my experience as a customer. Such a customer unfriendly bank which i strongly suggest to everyone not to take up any loan product or think twice before availing their service.

In my experience HDFC, ICICI, Axis provide superior customer service and offers ease of banking experience.