Kotak Mahindra Bank — Refund of my Amount.

Address:

Bangalore, Karnataka, 560034

I ordered a product on Amazon on 23th January, 2017 and it get cancelled on 29th January, 2017. The amount was refunded by the amazon.In on 7th Febuary, 2017, but still I haven't get the refund amount.

Amazon.in gave the refund details are: Authorization code for sale transaction 551381.
Refund Reference # 75260827038011734577238.

But I haven't get the refund yet, even raised a complaint .
Service Request Number : SR#1-[protected]
Customer Name: AJAY NAYAK
Service Request Type: Debit Card POS-Txn Declined
Date of Request (MM/DD/YY)
: 15-Feb-2017 04:27:54 PM

still now its pending.