Kotak Mahindra Bank — Refund related complaint

I'm Parikshith I've cancelled a order in amazon and refund (reference no.[protected] and amt of 449 rupees)has initiated from Amazon side but the amount has not credited in my bank account and even after providing all the information about refund related reference no. And raising a complaint from bank side the complaint has declined they are asking for new reference number about refund from Amazon side, I dono who is playing in this hope my problem will be solved as soon as possible.

Contact No. - [protected]

Thank you

Parikshith
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