Kotak Mahindra Bank — rude behaviour by collection agent rishab chauhan

Address:

203 r model town, Sonipat, Haryana, 131001

Dear Sir,

How are you ? Hope you are doing well.

I am very much frustrated with kotak mahindra bank i had a kotak mahindra credit card of limit 20000 in year 2007 and also made payment for the same but now i am getting calls from these people that i still owe 36000 and threatning me and abusing over the call guy name rishab chauhan litrally threatened in a manner where i said him ki i will die plz look into this as it is making me very much frustrated and depressed at the same time they are not only harrasing me also harrasing my family and saying jo karna h kar dekh tera kya haalat karte h hum.

[protected] this is my account number by which my credit card is linked i have not been using this account from a very long time spoke with rishab that if there is a due i will clear them in installments he is making me harrased by saying aabhi de nahi to tere ghar parivaar m call karke tera naas kardoonga wow what a language this is how kotak treat there customers i told him that there had been a death in my family and i also met with an accident due to that and the words which he used were so pathetic that no one wants to listen in his or her life he said tere ghar k marte h ya tu hospital m para h ya marta h paisa to mai loonga tujhse is this how a person should be harrased this is why we opted kotak mahindra bank what a great hraasment.

I had also spoken to your customer care helpline number in the past that i dont have my debit card credit card any more nor i have been using the account i can make the payment but all my cheques and things were going to a wrong address in panipat earlier as due to your team my address was wrongly updated which i then called the bank and made it correct however called the customer care helpline number to regnerate my account cheque book new passwords and everything however they were of no use.

Now when i have been getting these calls from collection people they are not even ready to listen thag what i wanto say they are just into collecting the amount.

I said that if i owe i can pay the amount it not a huge amount however i am jobless as of now as soon as i will be on job will get in touch with bank again so that i can pay the amount again how ever rishab chauhan was not listening to it and was abusing me on the call and was also harrasing me and my wife and family member due to which i literally told him that i will lodge a FIR and will go to consumer court aswell dont force me like this you creating aental torture for me he jarrased me in such a manner that made me speak ki i will killyself anf put a note with your name and kotak mahinfra bank name and the answer that i get aaj shaam tak payment kar verne tera tere ghar ka naas kaaroonga gadhe k baache and all these kind of languages where used on a call when i said i wanted to speak to his senior the response was tera ye baap hi senior h koi aur nahi h mujhse hi baat kar .

I will really appreciate that if you can look into the matter we are not here to make defaults its just that facing bad time as of now and would really appreciate if strict actions can be take against rishab chauhan rest if i dont get any solutions on this will start escalating with a FIR and then Consumer Case for harrasing have already started taken steps for the same rest putting it on you.

Positive response is awaited.

Regards
Simranjeet
CRN 77464568

I got a reply on this mail
Dear Simran,

Thank you for banking with Kotak Mahindra Bank.

We sincerely apologize for the inconvenience caused in this regards and genuinely understand your concern.

With reference to your mail, we wish to inform you that your credit card is in inactive status.

Further, for any query related to your Kotak credit card we request you to kindly contact our Collections Manager Mr. Amjad Khan on +91 [protected] between 09:30 - 18:30 (Mon-Sat) in order to assist you.

For any further queries on your Kotak Credit card we request you to send an email through your internet banking account on our website www.kotak.com by using your Kotak internet banking user id and password.

Alternatively you may also contact our 24 hour Contact Center at [protected] ( local call rates apply), our customer care officers will be glad to assist you with detailed information regarding your query.

Please do not reply back on this ID (i.e. No reply

Do you guys really think its a appropriate reply at the first point this is not at all acceptable i have been harrased by your collection executive apart from that he abused me and my family and threatened me where i said i will die and will kill my self it does not even feels like the person who replied on this email have even checked the email properly banking is fine i owe a little amount is fine which i can clear but how will I be compensated for the harrasment that i have faced is my life is much more then the money or i dont have the respect so that i get abusive and threatning calls by your executive rishab chauhan wow what a great reply thankyou for sending this email going to raise this in consumer court and will file a fir now cuz whenever asked by your agents i paid the amount which they asked also called customer care many times to clear everyrhing but they were of no use as they were not able to help me as i was not able to answer the questions which they asked and were not able yo help me in recovering my account which would have helped me in clearing my credit card aswell apart from that everything was going on a diffrent addrress as due to mistake of one of your representative he updated my wrong address in the system every where it was a lack from you people and now after getting this incoprative email it looks like i will have to raise this on a good level will raise it in consumer court and will lodge an FIR

Thankyou for your support

Unhappy customer of Kotak Mahindra Bank

Simranjeet