Kotak Mahindra Bank — Stole money from my account while i was doing an online transaction

Address:Mumbai City, Maharashtra
Website:www.kotak.com

Hello,
I was paying my electricity bill to tata power and transaction was worth 10k in the month of june. The bank stole my money in between before it reached tata power and now there's no response since past 4 months.
Since then, i've tried to calling them multiiple times, even went to the hiranandani branch, powai once but there was never a strong response from these people.

Every time, they reply saying "we are looking into the issue"

Look at the below screenshots for the same.
+2 photos
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Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Kotak Mahindra Bank Address
    27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
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