Kotak Mahindra Bank — Unauthorised & Illegal Debit from my Savings Account

Address:

Gurgaon, Haryana

CRN NO :[protected] Name of Account Holder :- Anuradha Rampuria Date of Incident :- 28th August, 2015 There has been an unauthorised Debit of Rs 1711.94 from my account on 28th Aug, 2015. The matter has been escalated to the customer service center and the relationship manager of the bank. Also complaint with Cyber Cell, Haryana Police launched with the copy of the same being submitted to the Gurgaon Branch. The matter was assured to be resolved within 48 hrs then 7 days and now no response from the side of the bank. Can I receive an email communication from the bank that the matter is under investigation and will be resolved by ... date and the amount o[censored]nauthorised debit will be credited by ...date.