[Resolved]  Kotak Mahindra Bank — unauthorized transaction on my credit card.

Address:

Pune, Maharashtra, 411038

When I accessed my net banking on 01.05.2018 for some transactions I noticed four unauthorized transactions on my credit card which was not used by me for a long time. No password ( OTP) was received nor any message after the transactions were received on my registered mobile number.
I immediately called the bank and asked to block the card.
I visited the bank where I was told to visit other branch ( Credit card branch).
I visited the cards section branch where I was asked to submit the dispute resolution form which I did. I also registered a complaint in cyber crime branch and a copy of that was submitted to the bank as requested.
I got an email from branch that it was a safe transaction and have received card statement for doing the payment.
The card is issued by the bank and moreover neither the password nor the post transaction message was received from the bank. This is completely the failure of the bank's security system and hence bank is responsible for these transaction. Had the message been received after the first transaction, the further three transactions would have been avoided by getting the card blocked.
Despite emailing the bank asking to stop sending the credit card statement for these transactions I am getting the sms and statement for doing the payment.

The transaction details are hereunder

DATE AMOUNT (INR) DETAILS
24.04.2018 9000 PAYTM NOIDA IN
28.04.2018 9000 PAYTM NOIDA IN
28.04.2018 9000 PAYTM NOIDA IN
01.05.2018 9000 PAYTM NOIDA IN

It is requested to instruct the bank to stop sending me the messages and card statement for these unauthorized transactions that happened due to bank's negligence.

Yours sinserely
Raju Phadtare