Kotak Mahindra Bank — Unethical charges and unprofessional behaviour

Address:

Pune, Maharashtra, 411028

Hi,
Like many users in this forum I also was a customer with ING Vysya bank from past 5 years but since the Merger with Kotak mahindra bank it has been a very pathetic experience dealing with their all represntatives ie. customer care and even Branch officials provide false/misleading information and promises.

In my savings account i got a debit of about nearly 4-5k Rs in the name of their so called NMC charges of average balance about which they never tried to intimate customer.

When i raised an complaint that Complaint Number- 1-[protected] raised on 05/12/2016.
They closed this complaint twice without any resolution or intimation to customer which sounds completely unacceptable .
The refund of charges that was promised by all their representatives turns out to be a big fat lie.
I Think i'm not the only customer suffering from these charges there seem to be many more since Kotak has taken over ING vysya.

I expect all the charges to be refunded.

Regards,
Prashant Sawant