Kotak Mahindra Bank — Unwanted auto debit failure charges and over limit charges in my credit card statement

This is last mail which send to bank on[protected] where Bank is not taken any action till date and funny thing is that last 6 month I had not done a single expenses through this card and only made payment to bank which is almost[protected] but because of bank wrong charges my card is Over limit almost 5000 and wrong charges is (Auto Debit Failure - 600X12=7200 & Over limit charges 600X6=3600) and they I should make this payment to bank

Dear Iiyanna,

Till the time you not respond on this mail.

It's not fair why should I responsible for banks mistake to activate auto debit services in my card I will not accept this and not going to make a single payment for unfair charge. Please check with your team and revised the bill it's not my responsibility you need to correct your system and the day you correct the bill same i will make the payment for entire correct amount.

Note: If you are not resolved this issue immediate I m not liable to pay any type of late fees final time line is coming Saturday after that I will send this dispute to consumer court which is harmfull to bank because if Kotak Mahindra Bank not Justify Mahindra Group employee then how they will Justify to other

Dear Iiyanna,

It's fair why should I responsible for banks mistake to activate auto debit services in my card I will not accept this and not going to make a single payment for unfair charge. Please check with your team and revised the bill it's not responsibility you need to correct your system and the day you correct the bill same i will make the payment.

Note: If you are not resolved this issue immediate I m not liable to pay any type of late fees final time line is coming Saturday after that I will send this dispute to consumer court.

Rgds
Akhilesh shukla

Mob.: [protected]


---- service.[protected]@kotak.com wrote ----

Dear Mr.Shukla,

Greetings from Kotak credit cards.

With reference to your email, we wish to inform you that we have taken a request to deactivate the auto debit facility vide service request number 1-[protected]. Request you to give us 2 working days to action the same.

Further, we would unable to process any further auto debit reversal on the card.

We also wish to inform you that we would be able to reverse only Rs.1000.00 of the over limit fee levied on the card. Should you wish to reverse the same, do write us back.

Warm Regards,
Ilyanna Dutton.
Kotak Cards Team.

Dear Team,

Thanks for your revert I want some more clarity on below points:

01) Auto Debit Charges along with Service tax is liable from last 12 month Need to check and reverse entire not for the month and confirm the reverse amount.

02) Because of Auto Debit charges I am also getting Over limit finance charge along with service tax what about this charge because of from last almost 5 6 month I am not doing any transaction with this card from last 6 8 month and made the payment almost to 7000 to 10000 rs. then why I am liable to pay Over limit charge. please check and reverse those charges also.

03) Stop Auto Debit from Immediate effect.

Rgds.
Akhilesh Shukla

From: service.[protected]@kotak.com
Sent: Sunday, February 14, 2016 4:47 AM
To: [protected]@hotmail.com
Subject: RE: [SR#:1 [protected]] Unwanted Auto debit Failure Charges in my Credit Card Statement End with 0567

Dear Mr.Shukla,

Greetings from Kotak credit cards.

With reference to your email, we wish to inform you that auto debit is currently active on your Kotak credit card. Should you wish to deactivate the same, do write us back.

Further, we have reversed the auto debit fee of Rs.500.00 along with the service tax. Credit for the same will reflect in your next statement.

Warm Regards,
Ilyanna Dutton.
Kotak Cards Team.

Dear Team,

I seen details of my Credit card entire 12 month and every month their is average (+/ )Rs.624 charged for Payment Auto debit failure charges please check attached statement for your reference.

So many times I was informed to your customer executive on call and 2 3 times at Mahindra & Mahindra Kandivali during your camp for selling A/c service (Because I am Working in Mahindra & Mahindra Ltd.) but till time no one taken action every time your team taking my No. and mail ID along with CRN no and answer they will take corrective action ASAP.

please check in your system I was not accepted any time for Auto debit service but still Bank Charging.

My CRN No.: 70498393
Mob.: [protected]
Name: Akhilesh Shukla
Credit Card End With 0567.
Please clear this charges I don't have any Issue to make balance Outstanding .

Rgds.
Akhilesh Shukla.