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Kotak Mahindra Bank Complaints & Reviews

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S
susheel deora
from Mumbai, Maharashtra
Feb 19, 2016
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Address: Surat, Gujarat, 395007

This is in relation to a business loan taken from ABN AMRO BANK as on Sep 25, 2008 for rupees 5 lacs. My loan account number is 9490963. The loan was taken at the Name of Escon International, surat. I have already paid them 578457/-
As abn bank was closed in 2012, even after our follow-up no trace of the company was found for four years and suddenly Kotak Mahindra bank (pune head office) comes in picture.
Some three months ago I received a phone call from so called Delhi police inspector He told me that a non-bail able warrant has been filed against me and their team is ready to come to Surat to arrest me if payment is not made within 2 hours. He threatened me that if within two hours I do not make payment, tomorrow I will be in jail for ten years. I got depressed and lost control of my mind. That time I did not have any option other than to do as per their directions. He told me to contact Kotak Advocate Kotak Advocate told me that Kotak Bank has filed a case of 1, 32, 000 in court to recover the pending dues.(As per my account only 18077 is pending while as per their account it is 36154/-). He told me that I will have to pay at least 43800/- and directed their Pune head office to collect cheques on an immediate basis. He told me that until I send cheques to pune kotak office, the arrest warrant would not be withdrawn. The situation for me worsened and I felt as if someone threatening me to write cheques on a Gun -point. I was so terrorized with their threats that I had to give them two cheques. They did not give me time to explain my present situation and wanted cheques at any cost.
Now their Manager is threatening me with dire consequence even though it’s their mistake. Even after sending full details in email Their so called manager at pune branch Mr Akash is threatening me,
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Feb 19, 2016
Updated by susheel deora
This is the original email sent to kotak Mahindra bank

To
The Manager
M/s Kotak Mahindra bank
pune

SUB: Threats by Kotak Mahindra Bank

Dear Sir
This is in relation to a business loan taken from ABN AMRO BANK as on Sep 25, 2008 for rupees 5 lacs. My loan account number is 9490963. The loan was taken at the Name of Escon International, surat. I susheel deora is the proprietor of the firm. I have already paid them 578457/-
The loan tenure was fixed for 36 months and I made payment of 35 installments on a regular basis. (As per their statements two installments are pending). ABN Ambro Bank was dissolved in 2012 and their Surat loan department got closed. At that time, I visited their ABN, Surat office a lot of time to make payment but after three visits, they told me to contact on an email ID they gave. On Friday, September 28, 2012, I did sent an email to them and requested them to give me details of my pending loan but no answer was received for four months.I just received emails that your request have been forwarded and concern person would contact me. I contacted on the mobile number given by them and I was told that process of takeover is still not over and we will contact you soon. I am attaching a copy of the email sent to the respective person. That time I was in a position to pay the loan after verifying my statement.
Some three months ago I received a phone call from so called Delhi police inspector (Ashok chauhan, as he mentioned his name), the number from which I received calls are ([protected] and[protected].)He told me that a non-bailable warrant has been filed against me and their team is ready to come to Surat to arrest me if payment is not made within 2 hours. He threatened me that if within two hours I do not make payment, tomorrow I will be in jail for ten years. I got depressed and lost control of my mind. That time I did not have any option other than to do as per their directions. He told me to contact Kotak Advocate ( AK-SHARMA-[protected] ) Kotak Advocate told me that Kotak Bank has filed a case of 1, 32, 000 in court to recover the pending dues. He also told that they had sent notice three times. The notices were not received by me as I had to close rented factory in 2013. He told me that I will have to pay at least 43800/- and directed their Pune head office to collect cheques on an immediate basis. He told me that until I send cheques to pune kotak office, the arrest warrant would not be withdrawn. The situation for me worsened and I felt as if someone threatening me to write cheques on a Gun point. I was so terrorized with their threats that I had to give them two cheques. They did not give me time to explain my present situation and wanted cheques at any cost.
At present, my business is closed and I have a lot of liabilities to pay. I cannot meet even my daily expenses. Just with the fear of arrest, I was forced to write cheques. At present, I am not in a position to make full amount. W requested Kotak for settlement but they denied by saying that we will recover full amount including legal expenses. Recently I was threatened with the name of MR Aual Modi by saying that he will recover the full amount.
These people are not listening anything. They do not want to consider the email sent by me in 2012, which clearly indicated my intention to make payments. These people are threatening clients and getting cheques from them. When a client is unable to honor the cheques, they threaten to file a legal case of 138. The mistakes have been from their side as for four years[protected] no follow-up was made. Suddenly Kotak comes in the picture and starts harassing clients. They have set targets for collection managers and these people terrorize clients. we offered them a reasonable amount but they rejected the proposal.
At present. their pune head office is handling the matter and concerned persons names are as follow.
1)Vidhya.Bhosale
2)Mr Akash
I request you to direct them not to terrorize and give harassment and settle the amount that we can pay because this is not our mistake. We are absolutely in no position to make full payment. Again cheques were collected by threatening. We have all recording of the threatening calls received from Delhi.
Dear Mr. Deora,

Sorry for the inconvenience caused to you.

We have forwarded your issues to concern team who will investigate and get in touch with you at the earliest.

^Kotak Team
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    U
    Uday Datrak
    from Delhi, Delhi
    Feb 18, 2016
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    Address: Hyderabad, Andhra Pradesh, 500020

    Hi Sir,

    I am Uday and I took Kotak bank salary account in 2011 when I was working with Wipro. After few days my debit card stopped working because of damage to magnetic stripe on debit card, at that time I was in chennai and I went to chennai kotak bank and reported the same and took 5000 rupees cash. In the same chennai branch I filled the form for new debit card to send it to my homeadddress but I didn't receive. I followed up and no use. Due to that I switched to other bank account t to survive in different state.

    I have around 24, 000 rupees in my Kotak bank account but that is on hold now for not getting salary in my account and they are saying I have to pay 2000 more to close the account. That will be 26000 fine for not using corporate account. This is too much for the normal employee.
    I am from Hyderabad and I visited the form to activate the account and bow my account is active.
    I want to get my 20000 rupess available in my account. I request the management to show some sympathy on hardworking employee and to waive off the fine.

    I am shocked to hear that Kotak is charging 900 rs fine per month for non active account.


    I can be reachable on. pay my balance from the account.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Dear Mr. Kumar,

    Sorry for the inconvenience caused to you.

    We have raised your issues to relevant team to investigate and update you on priority.

    ^Kotak Team
    Dear sir,

    I got a call from Kotak bank and I tried to reach the customer care twice but I am getting message as 'they are experiencing technical issues at 11:53 IST on 19-feb-2015.

    Secondly I see the major flaws from kotak mahendra bank, The main reason for inactive account is I was working in chennai and I lost the magnetic strip on my debit card. so I tried customer care and they are not ready to help as my phone number was changed. so I visited chennai Velacherry branch and told the problem they have given me a paper to fill the request to cash out 7000 rs on 12march 2012. on the same day I carried the original password with all the bank documents and filled the form for new debit card form request on same day.
    while filling the form I said I want the debit card to my Home address for 2-3 times and they sit opposite to me and helped me to fill each and every line in the form.
    even after filling the form I didnt the debit card so I fed up with the Kotak bank people and took other bank account to survive in different state.

    I want my money back, unnecessarly they didnt provide me the debit card and made me to goto other bank account.

    its purely the bank issue, they do t have proper tracks, ask them to contact velacherry branch and look into the records for particular date.

    very poor banking service and making me panic over phone calls. I want to close this account and get my money back ASAP.

    I am in desperate need of money, I activated the account from dormant just for my money, now again if you keep on deduct the money. its a mental harassment.


    everything happend because of not issuing a new debit card. now dont blindly say as you didnt see the request, its a problem from your internal branches. i cant run behind the branches in new city.
    Dear Mr. Kumar,

    Trust our bank official has spoken with you and addressed your issues.

    ^Kotak Team
    I have taken personal loan wants to fore-closure for that I called customer care department but they said it will take 30 working days to process the fore-closure letter, i had loan with ICICI and Citi they were immediately processed and closed the loan. Please send me Fore-closure letter to close my personal loan(Loan A/C No: SPLN[protected].

    My mobile number : [protected]

    Thanks,
    Esai.
    Dear sir,

    A lady from Hyderabad Kotak Mahendra branch called me on 19th Feb saying that they will deposit deducted money back to my account every quarterly to me and they said they will get back to me in sometime for this process, 10 days has been passed and no one called me.
    they said they will get back to me for further processing, and also they said not to do anything with the account unless they approach me.

    Please inform the same to Hyderabad branch, this process is taking longer than expected. I am too worried about this.

    Please call me on [protected] ASAP.
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      J
      Jainvi sons
      from Gurgaon, Haryana
      Feb 18, 2016
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      Address: Gurgaon, Haryana

      Dear Consumer complaint desk,

      I am writing this mail with a heavy heart.

      I have bought a policy, from kotak, where in I was told that buying it will provide me with extra interest rate in my bank account.

      But after sometime, I noticed that I was not provided with extra interest rate in my account.

      I repeatedly raised the issue, but was informed by my relationship manager, that I should submit sweep money form to initiate it. This advice came after few months, it is not my fault that The representative did not get the form signed by me at the time of opening the account.

      I want my loss to be filled.

      I have tried the links of grevience email on kotak bank and on kotak insurance websites, but none functions correctly.

      regards,
      renu
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        P
        Pramod Prem
        from Mumbai, Maharashtra
        Feb 16, 2016
        Resolved
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        Resolved

        Address: Thiruvananthapuram, Kerala, 695012

        Dear,
        I am a former employee of Ing Vysya is now Kotak Mahindra Bank, Trivandrum branch, Kerala.I was under notice period from 3/10/2015 to 7/11/2015.
        My last working day was November 7th 2015.I have completed the separation process in the systems also.
        It has been more than three months since I have resigned from the bank, Still I haven't got any intimation regarding my relieving letter and F&F settlement. I have already sent a few mails regarding the same and still the issue is not resolved.This is just not the right way to treat your employees and if you can't treat your employees well, then how will you be able to satisfy your customers.I am fed up with sending mails and remainders regarding the issue.
        Please consider this as an emergency request and kindly complete the remaining procedures as immediate as possible so that I could get my relieving letter and F&F settlement at the earliest.

        My employee ID was 67698.

        Please do the needful.


        Regards,
        Pramod Prem
        Mar 11, 2016
        Complaint marked as Resolved 
        Finally, the company credited my f&f into my account.They have intimated me via mail dated 19/2/2016 that they will provide the complete f&f settlement at the earliest.Thank you.
        Dear Mr. Prem,

        Really sorry to hear that!

        We have forwarded your concerns to relevant team. Request you to please coordinate with your respective HR.

        ^Kotak Team
        Kotak HR team has contacted me via mail and they have assured me that I will get my F&F within 30 days.
        The HR team have sent a mail on 19/02/16 intimating that My F&F is under process and will be credited to my account within 30 days.Still waiting for the same..
        Dear Kotak Team,

        I was employee of ING Vysya Bank for 12th March 2012 to 28th March 2015. I left organization on 28th March 2015 and received a provisional relieving letter through email on 30th March 2015.

        I have received the full and final payment on 19th May 2015 however till date i have not received the Formal relieving letter from Kotak Mahindra Bank (ING VYSYA BANK). i have also missed to send any reminder somehow got this communication so writing here for quick support.

        If any other email details where i need to write the request please share with me.

        Ex Employee Name - Kanhaiya Jha
        Employee Code - 0021252
        Email Id - [protected]@gmail.com
        Contact details - [protected]
        Department - Information Technology - Change Delivery

        Regards,
        Kanhaiya
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          S
          Shailaja Santosh Hegde
          from Ahmedabad, Gujarat
          Feb 9, 2016
          Resolved
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          Resolved

          Address: Thane, Maharashtra, 400604
          Website: www.kotak.com

          This is with regard to your harassment for payment of creditcard of abn amro bank, I have repeatedly told that I have cleared my loan and closed the card,
          But your representative has been humiliating and using abusive languages for quite some time,
          This is not the way to deal with customers, Since I have not taken any loan from kotak Mahendra Bank,

          Also you representative has been defaming me in our locality by calling all neighbours, friends and collegues, for which suitable action will be taken .

          This is for your information lot of payments are not being shown in your statements.
          Kindly check 16/10/2006 – cheque no105767 Rs.4511/-, 30th Oct 2006 cheque no 441049/- Rs.4821/-, 7thNov 2006 cheque no.[protected]/-, 30/05/2007 Rs, 4465 and 27 /06/2007 Rs.11785/-
          Kindly look in to details and revert .
          Aug 8, 2021
          Complaint marked as Resolved 
          Dear Ms. Hegde,

          We have forwarded your concern to relevant team to check and update you the status.

          ^Kotak Team
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            A
            ashokan mathivanan
            from Darbhanga, Bihar
            Feb 6, 2016
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            Address: 600017
            Website: www.kotakbank.com

            My CRN no 21290760, have recently got credit card from Kotak bank. During last month my outstanding was around 24000 which I was supposed to pay by 26th of January (due date). However there was a auto debit attempt by Kotak on 23/01/2016 for the outstanding. Have never given my consent for auto debit nor there was any intimation from Kotak bank that auto debit will be made on such date. Due to insufficient funds auto debit attmpt was failed and 500 Rs. was charged to my Cr card as penalty.. This is completely unfair trade practice on Kotak bank for auto debit without customer consent. Worst private banking services experienced.
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              J
              Jainvi sons
              from Gurgaon, Haryana
              Feb 5, 2016
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              Address: 122011
              Website: kotak insurance policy and bank

              Hi, I was told that I will get special interest rate on my bank account when I take policy . But I have not received any such interest rate.

              I have tried meeting my relationship manager and other employees ay insurance office but have no relief.

              the grievance form on kotak bank site and insurance site doesnot work properly. Please help. I can provide all details required for addressing my concern.

              Regards,
              Renu
              [protected]
              Hi, I was told that I will get special interest rate on my bank account when I take policy . But I have not received any such interest rate.

              I have tried meeting my relationship manager and other employees ay insurance office but have no relief.

              the grievance form on kotak bank site and insurance site doesnot work properly. Please help. I can provide all details required for addressing my concern.

              Regards,
              Renu
              [protected]
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                N
                Neha Bhushan
                from New Delhi, Delhi
                Feb 2, 2016
                Resolved
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                Address: Gurgaon, Haryana

                I have recieved a call from Kotak Bank customer care pertaining to late payment. Since, I was travelling I had called the "customer care" number multiple times. Today I get a call from this rude agent saying that I should find out from my relatives and people around me who are actually using credit card to find out the consequences of delayed payment. This is second time I have been treated in this manner. The bank is unable to provide any kind of service or customer "care". They will humiliate there customer if we fail to do payment on time. Seems more like hafta wassooli to me.

                Also, beware agent calling from: [protected].(very dangerus and highly rude)

                Also, do not ever ask them to call u back at 8 o'clock in evening. They will YELL!!

                Regards,
                Neha Bhushan
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 02, 2016
                Kotak Mahindra Bank Customer Care's response
                Dear Neha, We are really sorry for the inconvenience caused. Kindly drop us a mail at service.[protected]@kotak.com with all the details so that we can investigate. Thanks and regards, Kotak team
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                  sagar iswalkar
                  from Mumbai, Maharashtra
                  Jan 29, 2016
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                  Address: Mumbai City, Maharashtra, 400104

                  I am mr anant iswalkar and i am the customer of abhyudaya bank and for the withdrawal i requested to one of the kotak bank atm and amount deducted but not received
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret for the inconvenience caused to you.

                  We request you to please cordinate with abhyudaya bank.

                  ^Kotak Team
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                    G
                    Gurpreet2510
                    from Noida, Uttar Pradesh
                    Jan 28, 2016
                    Resolved
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                    Resolved

                    Address: 110092
                    Website: www.kotak.com

                    Hi

                    A New current a/c in my wife’s name M/s VARINDER KAUR & ASSOCIATES (C.A.) was applied from my wife VARINDER KAUR Saving A/C No. [protected] of ZERO BALANCE against the same all doc’s along with a cheque of Rs 50K was handed over to Mr. Pardeep Grover. The Ch. No. 000090 was cleared on 8th Jan'16, but still not recd. any confirmation for account opened/ queries for the same.

                    Pls. update current status & confirm, if you people are not able to open the same, pls. get the new a/c cancelled & transfer the fund’s in that saving account on priority


                    Regards
                    Gurpreet Singh
                    [protected]
                    May 24, 2016
                    Complaint marked as Resolved 
                    closed
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Dear Mr. Singh,

                    At the outset please accept our sincere apologies for the inconvenience caused to you.

                    We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim

                    Assuring you of our best services at all times.

                    Thanks and regards,
                    Kotak Team
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                      V
                      Vicky Bishnoi
                      from New Delhi, Delhi
                      Jan 27, 2016
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                      Address: 221002

                      There were some coupons I earned as per bank policy on usage of my credit card transactions but those coupons were invalid and I could not use them bank also agreed on this and asked for 48 hours to confirm on issue it's more than 300 hours and still no reply from bank I just get email from bank saying they require more time . I have escalated this to their customer care mail I'd and senior officials but no one takes ownership please help
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                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        S
                        suman.kuppa
                        from Delhi, Delhi
                        Jan 27, 2016
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                        Address: 560085

                        My account is salaried account and maintaining minimum balance and later I shifted to different company. In our new company we dont have any tie up with the kotak and have visited to one of the branch for converting to saving account with minimum balance of 10k. They informed if salary is not crediting for 3 months the account will automatically convert into savings account. But now in account i was seeing 973.25 and 973.25 amount was deducted for not maintaining the minimum balance.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi All,

                        We should all together complaint and should go legally against bank to stop on this.
                        They have deducted around 6k from my inoperative account on the name of Non maintenance charges .


                        Regards,
                        Dear Customer,

                        Sorry for the inconvenience.

                        We would be glad to address your issues. Please share your contact/account number at solutions.[protected]@kotak.com

                        ^Kotak Team
                        I have already shared my A/c etc. details with bank at solutions.[protected]@kotak.com, 1-2 months ago and i have not hear anything on this matter after sending my details to bank.

                        As i requested bank to close/inactive my account but Bank is not closing my in-operative a/c to gain our money on the name of NMC ( non maintenance charge ).


                        Regards,
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                          rajivk11
                          from Mumbai, Maharashtra
                          Jan 26, 2016
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                          Complaint against kotak credit cards

                          I, the undersigned am a kotak privy league credit card holder since late december 2013. The annual fee (Taken in advance) per year is 6000 plus taxes.In the first year the credit card company offered me very good deals like a nike voucher, taj epicure membership and 4 pvr movie tickets redeemable every quarter (Total of 16 per year). I was sold the credit card on this deal without mentioning any fine print.

                          The card got renewed...
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                          hussainvali
                          from Lucknow, Uttar Pradesh
                          Jan 22, 2016
                          Resolved
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                          Resolved

                          Reversal of charges levied on credit card

                          Address: Hyderabad, Andhra Pradesh, 500060
                          Website: www.kotak.com

                          Payment Rs.2000/- done as a full settlement including penalty charges on[protected] . Received acknowledgement as a reversal letter from executive of concerned party. still i am getting SMS & mails to pay the same with additional penalty calculated to till ....
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                          rohitraghu5
                          from Obra, Bihar
                          Jan 20, 2016
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                          Address: Chandigarh, Punjab, 160045
                          Website: Www.Kotak.com

                          I have been come to know that my Credit card ( [protected] ) has been blocked without giving me any Intimation. This is really shocking as I do not have any Bad credit or any Fraud with any other bank. I am using this only credit card which was offered when I took Personal Loan with Kotak.

                          THIS IS REALLY VERY PATHETIC SERVICE BY KOTAK MAHINDRA CARD TEAM.


                          I am still not understand why the card had been blocked even though I have been paying the bills on time.


                          It's my request to kindly take my request on approval basis to unlock the card.

                          I have also Dropped a mail at service.[protected]@kotak.com


                          Thanks and regards,


                          Rohit Kumar
                          +91-[protected]
                          Poor Service by Kotak Bank
                          Dear Mr. Kumar,

                          At the outset please accept our sincere apologies for the inconvenience caused to you.

                          We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

                          Assuring you of our best services at all times.

                          Thanks and regards,
                          Kotak Team
                          It's been complete 1 week now,
                          No response from Kotak Team
                          POOR Stuff
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                            Preeti Kapoor
                            from Delhi, Delhi
                            Jan 19, 2016
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                            Address: Faridabad, Haryana, 121009

                            Myself Preeti Kapoor has taken one credit card from Barclays Bank in 2006-07 (don’t know exactly). Already settled that account in 09, but now i started receiving calls from executive from Kotak Mahindra Bank is in contact with us saying that your dues are Rs. 22000 and you have to pay it. They settled the matter in amt Rs. 8000 in sept-2009 with my husband. I already have NOC. All these calls are made in odd hours and person is really abusive on phone. Please note as per RBI guidelines calls are to be made to the person on his/her number
                            How can we pay to third party. The bank persons are ready to show the concern letter regarding the dissolution of Barclays with them. But now I am totally confused weather to give the money or not? Is it authorized agency or they are cheating us? Please give me the suggestion or any concern consultant who can handle the matter.
                            After 5 years I got a call from someone claiming collection officer from Kotak. Person explained me that Kotak has taken over Barclay and the previous settlement letter is null and void. They also know how much i am earning.
                            Preeti kapoor
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Dear Ms. Preeti,

                            At the outset please accept our sincere apologies for the inconvenience caused to you.

                            We would like to inform you that, we have raised the issue to our concerned division for having the same checked and we shall revert to you at the earliest. We request your co-operation in the interim.

                            Assuring you of our best services at all times.

                            Thanks and regards,
                            Kotak Team
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                              satyanath
                              from Bhubaneshwar, Odisha
                              Jan 18, 2016
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                              Address: Khordha, Odisha, 751010
                              Website: www.aircel.com/ www.kotak.com

                              Dear Sir, Hope this email finds you well. I made a recharge of 199 on dated 22.DEC to Aircel through kotak net banking. Unfortunately, It couldn't success. I waited to back my recharge, then I called to both customer care Aircel and Kotak. Aircel customer care told me recharge didn't make successfully, at the same time Kotak customer care told me yes recharge didn't make success due to server problem. we will make it success or refund to your account. Then I went for email complain to Nodal officer orissa head. Kotak telling recharge to Aircel successful, Aircel took your money. Aircel telling recharge not made, ask kotak to refund your money. Still both company are denying my 199. I have emailed them several time, but instead of discussion each other they both are telling same. Please find the attached image and take action on it. Kotak Name: SATYAJIT NATH A/C no: ([protected]) Recharge to [protected] Thanks, Satyajit Nath
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                              Dear Mr. Nath,

                              At the outset please accept our sincere apologies for the inconvenience caused to you.

                              Trust you are in receipt of an email communication from our Nodal team on 18/01/2016 addressing your concerns.

                              Further you can call our Toll free number [protected] and our officer will be glad to assist you further.

                              Assuring you of our best services at all times.

                              Thanks and regards,
                              Kotak Team
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                                Rajeshwar Saluri
                                from Visakhapatnam, Andhra Pradesh
                                Jan 17, 2016
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                                Address: Hyderabad, Andhra Pradesh, 502319

                                Joining fee is not informed me and when i received the card there is Rs.1999/- and Tax joining fee i have seen on the document. so immediately i have called customer care and given cancellation request on the same day, and after few days i have checked with customer care by request no, they said it is closed but still my issue is not resolved like vise i have given 3 request all closed and issue still not resolved. now 4th request opened today.
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                                  Rajs2y
                                  from Mumbai, Maharashtra
                                  Jan 15, 2016
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                                  Address: Gurgaon, Haryana, 122001

                                  I had a term deposit with the bank and it got renewed on 5th Jan 2016. The amount was of 76K. I asked the bank how can I link that to my account. They told me the procedure but when I was trying this I got some error message. I again called the customer Care and they told me that I have one Credit card issued on this TD and asked me to cancel that credit card if I want to link that. I placed the request on 5th Jan itself to cancel my card and liquidate the amount. On 7th the request was fulfilled but since then the Term Deposit is not showing in my account. I am calling the customer care since then and they are giving me turnd around of 1-2 day every time. I also visited the branch they also can't see any detail and told me it is some technical issue and I should contact customer Care. When I am calling customer care banking dept. says that the issue with the credit card team and when I call credit card team they say that issue is with banking dept and none of them is helping. I am not sure to whom shall I reach.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Jan 15, 2016
                                  Updated by Rajs2y
                                  My CRN # is 16129353
                                  Jan 20, 2016
                                  Updated by Rajs2y
                                  I have received the DD for it today but I don't understand why the DD was sent when I have active account
                                  Dear Mr. Singh,

                                  We regret for the inconvenience caused to you.

                                  We have raised your issue to concern team and would update you on priority.

                                  ^Kotak Team
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                                    Naveen9334
                                    from Kolkata, West Bengal
                                    Jan 14, 2016
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                                    Address: New Delhi, Delhi
                                    Website: Www.kotak.com

                                    Kotak credit card agent gave me time but he did not come. I spent 3 days time but they did not come . when I called credit card againt they told me I am coming but did not come. I waited 4 days but not come. I have all audio proff against kotak credit company.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    I am not happy of kotak mahindra credit card employee or verification department
                                    I am not happy of kotak mahindra credit card employee or verification department
                                    Dear Customer,

                                    We would be glad to assist you. Please share your credit card application / contact number, email id at solutions.[protected]@kotak.com

                                    ^Kotak Team
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