Kotak Mahindra Bank — worst upi service

Address:

Mumbai City, Maharashtra, 400708

Hi, on 2nd nov 17 i have transferred 5000 rs using kotak upi service. Same has deducted from my account but beneficiary has not received money. I was wait for one day but amount has not credited to my account. So yesterday raised complaint to customer care but they told me to wait for next day... Still i have not received refund.

Same issue happen 3rd time. Every time i need to wait for 2-3 day for refund.

This seems that upi service is very bad. I request to kotak bank if you unable to provide good service then do give this type option to customer.