Kotak Mahindra Bank — Wrongly amount debited but still not credited

Chirag48

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 382481

My self chirag madhani. I am having account at your bank.

I have done shopping from d-mart ranip (Ahmedabad) on dated (10/dec/2016). I have debited amount -3, 063. 09. But transaction is failed and my account is debited.

I am told that it will credited in my amount in 72 hours, but it is still not credited.

The detail for transaction is as below:
Date: 10/12/2016
Description: pcd/[protected]/avenue supermarts ltd-/ahmedabad
Chq/ref no:[protected]

Also here i am attaching screenshot of my e-banking transactions.

I have also email your service on december 15. I was trying to reach your customer executive by telephone, but that was pathetic phone service and no option for selection to talk to customer executive.

I am tired off from connecting to your bank representative. That is very very poor service. My colleagues also tired of it. What i supposed to do now.

+1 photos

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Dec 27, 2016

Updated by Chirag48 Dear Sir,

I have already mentioned in Post that i am tired of for connecting you on given number. I have already tried 15 times to reach Customer executive. but after dial you are not providing any option to talk to your representative.

and i also mail you with this subject.

I have already waste my 40/50 INR for this and still not able to contact you.

This is really serious matter. Please call me or explain the process after dialing that "[protected]" number tot talk to your customer representative.

Awaiting response soon.