Kotak Mahindra Prime Ltd — prepayment charges/car loan

Address:

New Delhi, Delhi, 110059

I have bought grand i10 from samara hyundai-janakpuri in october, 2016. The loan has been arranged by samara with kotak prime for 3.5lakh. The kotak prime executive mr. Harsh committed that no extra charges/interests or any other fees will be in case of prepayment.

He had opened saving account for this in kotak mahindra bank and confirmed again that no charges will be taken in case of prepayment after 18 months.

Now, i called kotak prime and they are forcing me to pay around 5%+ gst on principal amount. I am planning to do prepayment of 60000 inr.

I have paid every installment on time but no importance is given to me by the kotak team. They are not replying me for this concern.

This is a "cheat" that kotak mahindra prime is doing right now with me. Kotak mahindra prime is playing double standard game with me.

Please help me on this case and waive off my charged for prepayment.

Regards,
Anil
Cf13525074