[Resolved]  Kotak Securities — customer care abominably poor

Website:

Kotak Securities.com

Fwd head of branch kotak securities:
Pl courier to residence a filled in form mr vivek as discussed.
You are my kotak relationship manager. Kotak cannot have a runner visit after 18days of phonecalls and requests.
Branch head mr monga s pa has assured call back multiple times, but he ignores landline and official mobile requests for help in linking adhaar. I am receiving from a major accident, post 2 plastic surgeries in august and live alone in gurgaon as is well known to mr harsh monga. Yet he does not send a runner entire nov 2017 to date with required form to collect attested adhaar. I have been told to take a cab to sector 14 which he knows i can't with my injuries. As agreed by relation manager who is not sure of his profile or my a/c under his care, a filled in form would be couriered so my sister can collect from dlf gurgaon and post to kotak securities from her new delhi defence colony p. O. As mr monga and vivek dang maintain there is zero facility to collect or send anyone in these months.
The basic facilities are impossible to avail, calls are abruptly cut with promise of a call back and 2 full month's have lapsed with no cooperation from sector 14 gurgaon kotak securities to link my adhaar.
You will note that my request is due to an exception of accident, and residing alone. Its the norm lately to cut calls or not take calls at kotak securities. I m sure you can ensure pleasant services with some courtesy of branch head mr monga or the relation manager vivek dang who is not aware till dec 2017 that my a/c is in his care. He s still checking!
Thank you. Looking fwd to basic services.
P. Chadha 8gvt8