Kotak Securities — linking of trading account to demat account

Address:

560076

Sir,

My trading account with kotak securities has not been linked with my d-mat account with kotak mahindra till date. It is almost 7 months since the procedure has started

I was posted at tezpur assam with the indian army and had met mr trinayam khangia of kotak mahindra bank guwahait ([protected]). He opened my trading my trading account with kotak securities (Both mine and my mothers).

I am now presently residing in bangalore and have approached mr dhananjay singh, branch manager, kotak securities at jayanagar 3 rd block ([protected]) he made me do the offiical formalities for linking and to my surprise after 3 weeks he returned all the forms and documents in orginal to me stating that he will not be able to link

Such behavior from a reputed organization of your standards set a bad example to the customers please let me know the further course of action

Should i mail all the documents to your address or what procedure should i follow in order to link my d mat account with my trading account

Please guide and acknowledge

Thanking you

Yours sincerely
Lt col sai krishna, retired