Kpn Travels — non availability of bus

Address:

S.Sudalaimani Assistant Secretary(Tech) & Nodal Officer for Tamil Nadu & Kerala Central Silk Board CSB Complex, BTM Layout, Madiwala, Bangalore - 560 068 Mobile No.9449484377, 560068

Sir,

I had booked a Ticket from Bangalore to Tirunelveli on Mon, Feb 10, 20202 10:03 AM through Red Bus.com for my wife to be travelled on[protected]. The Bus Ticket No. is TP3C15600619. PNR No. is B[protected]. Boarding Point is Bommanahalli.

Sir, on 11.02-2020, I had received a call from KPN Driver stating that the bus (Non-AC Sleeper) was break down and therefore I have been suggested to come fast around 8.30 PM to Bommanahalli to board in the alternate Bus.

Sir, we arrived the Bommanahalli KPN Boarding point @ 8.30 PM and 8.39 PM I made a call to the Customer Care No. to know the status of bus arrival. No one has picked up the call. Further, we had frequently clarified with the only staff available there about the status of the Bus. He repeatedly told us that the Bus is on the way. Whereas, after a long duration, he informed that the Bus has already left. Eventhough we arrived in time and my Mobile No. is with them, I neither received a call or informed the exact bus to Board. Thus for an important occasion, I had missed the bus and lead to mis understanding in the family.

Sir, We almost 30 years use to travel in KPN bus only. This is the first time, we had this bidder experience. I do not want to bring this incidence to Red Bus.com due to the reason of the wast reputation of KPN Travels with us and among the travellers.

However, I request your to advice the respective staff in the KPN Bommanahalli Office and the repsctive Bus Driver in the alternate Bus besides arrange to repay my Rs.750/- ticket cost to my below Bank Account.

S.Sudalaimani
Account No.[protected]
IFSC - CBIN0283975
Branch Code :03975
Central Silk Board Branch
Central Bank of India
Bangalore

I look forward your kind attention and action the matter immediately and kindly inform me the action taken to my mail id - [protected]@gmail.com.

My contact address:

S.Sudalaimani
Assistant Secretary(Tech) &
Nodal Officer for Tamil Nadu & Kerala
Central Silk Board
CSB Complex, BTM Layout, Madiwala,
Bangalore - 560 068
Mobile No.[protected]

Thanking you,

S.Sudalaimani