[Resolved]  Ktm India / Bajaj India — Major flaws and safety lapses in duke 390

Address:

Mumbai City, Maharashtra

Attention Mr Amit Nandi,

I started my journey with KTM India 3 years ago when i bought the duke 200, all of the initial thrill and excitement was killed when i noticed an oil leak in less than 1500kms, while going to the work station a number of times i tried to convince your mechanics at the ghtakopar workstation in Mumbai that there is an oil leak, but they would just laugh it off and tell me to ride freely, since i am a technically inclined person and have been living with engines of all times be it Aircraft engines, or old bike engines such as the 1980 rd350 and the 1979 Honda CB 650 both the bikes of which i own i knew there was a leak, so finally i manage to convince them at the 5th visit.
The issue seemed to be resolved as i saw them ripping the engine casing and replacing the faulty gasket of the bike with a new one, but soon after hardly riding another 1000km, the same issue re- occurred. Now this was getting too much but i still tolerated it as i had my other bikes with better reliability to bank on.
A year and a half later the duke 390 was introduced and i happened to buy the bike because i thought it would be a better riding experience...sale date was 25th Nov 2013.
Unfortunately i got all that i didn't expect,
with hardly 900 km on the ODO (about 3 weeks later) i once again saw an oil leak this time from the head of the engine, furious at this i immediately called Mr Mayank Bhatt Area service engineer about the same, and was told by him that it would not do harm to the engine, well honestly ...i really don't know how ?. I also had a problem where the bike would refuse to get into gear or sometimes into neutral, and randomly and occasionally stall when the clutch is pulled.

To rectify the oil leak on the head, the faulty gasket had to be removed and replaced with a new one all in under 1000kms, after that, the mechanics tried to do wonders with tightening and loosening the clutch cable but to no effect, final the clutch and gear assembly side was also opened and a new clutch and gear changing assembly put in and resealed with another gasket...this was getting just too much, but the bike stalling still hasn't changed at all, a lot was done, the electronics changed, (new test ECU). all plugs cleaned with wd45, yet no resolve the bike still stalled when i drew the clutch. After almost 20 days and spending almost 10 days at the workshop sometimes from 10am to 5pm and the bike being taken from me for more than 4 days for various reasons, there has still been no resolve.
A few days ago I also had a NEAR DEATH experience almost involving me in an accident because of this MAJOR SAFETY ISSUE . Not like BAJAJ KTM are bothered.
Yesterday after almost 23days, the bike was once again taken from me saying this would be the final time, i was told that the bikes head and lid was once again ripped open to adjust the valves and its seams, but can you believe it, it still stalled.
THIS IS TOTALLY UNACCEPTABLE. This is so unprofessional and incompetent of the mechanics. They mutilated and molested by new engine which had a ton of faults right from the beginning.

This is to inform you that i will not be taking back this bike under any circumstances as it has no value whatsoever.
This complaint has also gone viral on Facebook duke 390 Mumbai forums and is circulating the air like wild fire, but that's not what you are bothered about as told to me by one of your engineers.
I have paid a lot of money, and have got no worth of it at all.. I am determined not to take this bike back and demand my money back or a replacement piece at the earliest as the engine now has no value as it has been opened so many times.
Isn't KTM INDIA bothered about the safety of its patrons. I guess not.
This issue has also been mailed to a leading car and motorbike magazine, just so that the brotherhood of biking is not effected by your vying ways of asking your patrons to cheat death.
I would like to answer from you as soon as possible.





P.s...All these complaints have also been written to
[protected]@ktmindia.com,
Facebook,
ktm.com/in.

Kurush Winemrchant .
[protected]@ymail.com.