KTM Sportmotorcycle — Refusal of third service

Address:

Kollam, Kerala, 691010

I have purchased a KTM RC200 bike from your approved Dealer M/S Sarathy Motors Kollam. The Vehicle I purchsed is for the use of my son who is a student and Iam working outside. I have been given the first two services promptly by the dealer. But your dealer neither reminded me the third service thro any telephone call nor thro SMS which all the companies are doing as a part of thier best services. My son being a student who is busy and serious of things failed to give the vehicle for service by himself without a reminder. When I came on leave on[protected] i have noticed the non service which is actually due in Feb-16. When i claimed the service they refused the same and asked me to avail a paid service. We have canvassed and recomended few of our friends to purchase this vehicle and my son participated in few of your dealers promotional rallies. But this incident is a shock for us being the reason we are still getting very good and prompt services with repeated reminders from the dealers of our all other vehicles including for our Maruthi Car which is more than 10 years old and one Hero Honda bike which is more than 5 years old. The era being highly competitive and cusotmer centric, the attitude of your dealer will harm your company sale. I understood many customers that the services of your dealer at Kollam is the worst in the town. As such kindly arrange and instuct your delaer for proving us the 3rd service without any objection. We found their adamency will affect the sale of this high cost vehicle in the town. Anticipating your prompt intervention in the issue.
Thanking you
Yours sincerely

A Gopakumar
Mail: [protected]@gamil.com
Contact: [protected], [protected]