KTM Sportmotorcycle — Rude and unprofessional behavior of the service center executive name :IMRAN

I had placed a order for KTM 390 fuel pump on September 19 th and was told I would receive the part after one month (which is already very high period for waiting for a spare part for a premium world renowned company) however after waiting for more than a month my brother got a call from the service center that the part is ready for pick up. At the time of placing the order I had already submitted the copy of Registration .
Since I have job and usually out of the city I requested my brother to pick up the part and the guy at the service center name IMRAN talked to my brother saying we "will need to repair the bike here only and if we are unwilling to get the part installed there then also any how we need to pay the service charges " which is absolutely ridiculous. He then spoke to me and asked me questions like interrogating office with the police would do .

When did you purchase the bike ?
Why didnt you come to pick up the part ?
You bike dont show any record with us ?
I explained him everything saying that I had directly purchased the bike from the Begumpet, Hyderabad showroom . I am the first owner of the bike and you can check the details on the record.

Mr Imran rudely said to me that I am not giving the fuel pump and you will need to come and pick up the part even after giving him all the details of what ever he asked .
This is very sad to tell that this is certainly not expected from such a company, however just because of illiterate and unprofessional persons like IMRAN KTM would certainly get negative reviews .

I sincerely ask the management to look into this and give me fed back on this .

Thank you and waiting for your reply .

Please reach to me on [protected]@gmail.com if you have any questions .