[Resolved] KTM Sportmotorcycle — service centre complaint

Galton

from Vasai-Virar, Maharashtra

Dec 10, 2018

Address: Thane, Maharashtra, 401208

Website: Ktm service centre

I've got a duke390 had given it to the service centre in India Vasai thane - district the engine had some knocking sound and wasn't starting they said they need to replace the engine parts like crankshaft, clutch plate, rocker and more stuff. The bike was for more than a month at the service centre and when I got it he quoted an amt of Rs.24, 000 where he said some parts since was brought from outside I'll need to pay him Rs.6000 cash and remaining amount billed for Rs.17000 by card that was documented on bill. Its very bad to actually have a good brand and the staff try making money out this way..

Was this information helpful?

No (0)

Yes (0)

Jan 25, 2019

Complaint marked as Resolved

KTM Sportmotorcycle customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

KTM Sportmotorcycle Customer Care's response Dear Sir,

We are in receipt of your mail and noted the contents.

For effective resolution of the issues raised by you, kindly provide us your details in link given below.
http://callcentermanagement.excelloncloud.com/complaintKTM.aspx

Concern workshop service team will be in touch with you for issue resolution.

With Warm Regards,
Team KTM Service – India

Related KTM Sportmotorcycle reviews

View all 434 KTM Sportmotorcycle Reviews

Comments

Kajalkanu

from Gagret, Himachal Pradesh

Dec 11, 2018

I'm pradyuman i belongs to dharamshala, Himachal pradesh. i have ktm duke 200 bike no . HP 53A 2385 .My accident happened 5 months ago my bike was damage. i have drop my bike 3 months ago in KTM agency and now 3 months completed but there is no repair started of my bike . I suffer . Please take some actions about it. Other wise i will go to court.